Hello,
We have an iPhone XR that shows full bars, but data is either not working or sporadic (texts being received late or not at all, internet down, etc.) and voice calls are filled with static. Others with Verizon service are experiencing the same.
I see that it is a similar issue that crops up, but have not seen a resolution. Please advise.
Thank you for bringing this issue to our attention, Plumicot. We're happy to help you here, what have you tried so far to correct this issue? We want to be aware of any troubleshooting steps that you have completed. CecileC_VZW
We have soft and hard reset the phone, turned the radioes and all connections on and off. The phone functions well on WiFi. Colleagues are on android devices on Verizon and experiencing the same issues.
Plumicot, Thank you for sharing these details with us. Where are you located (zip code and nearest intersections)? TanishaS_VZW
45217. East Ross Avenue and Kieley Place.
Thanks that information helps. Does service improve outside? When did this start? How far do you have to travel for service to improve? JoeL_VZW
Service improves outside, maybe about a half mile away from the location. Texts/iMessages start coming in around that distance.
@vzw_customer_support wrote:Thanks that information helps. Does service improve outside? When did this start? How far do you have to travel for service to improve? JoeL_VZW
Thank you very much for sharing all these important details. At this moment, we would like to ask you to please reset the network settings on your device while being in the impacted area. The following link will guide you through this process. https://www.verizonwireless.com/support/knowledge-base-207110/
GeovannJ_VZW
Please see my answer above.
I appreciate you providing me with these details, Plumicot. Are there any damages to this device? CecileC_VZW
No damages to the device. It works fine on Wifi. This is an issue that extends to other colleagues devices also who are on Verizon, but have Android.
Those details are helpful, Plumicot. You indicate that your phone works fine while connected to WiFi and that your colleagues experience similar issues.
Do you and your colleagues experience service issues only in the office, or also in other specific places (home, school, etc.)?
Do you notice any improvement outside the office?
AntonioC_VZW
@vzw_customer_support wrote:Those details are helpful, Plumicot. You indicate that your phone works fine while connected to WiFi and that your colleagues experience similar issues.
Do you and your colleagues experience service issues only in the office, or also in other specific places (home, school, etc.)?
Do you notice any improvement outside the office?
AntonioC_VZW
Only in the office. Improvements for everyone once we leave the office.
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