The guy that helped me did a fantastic job. My highest compliment is: I would buy him a beer for how helpful he was. Verizon you need to reach out to me directly so I can tell you his name and his employee ID. He deserves a raise, a day off, and a free year of services. This is a real customer who is just happy to have spoken with a great representative. Verizon treat your employees the way you ask them to treat your customers, with respect. Also I spoke with him around 640 pm on 4/13/2020. his initials are BZ. Please reach out he deserves to be recognized. I was on trying to resolve this issue for over 3 hours and got to him and he had it handled fast.
We'll be happy to forward your feedback to the appropriate channels. Is there anything else that you would like to add? ChristopherS_VZW
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