Home connect phone rings once then pauses

[vzw_customer_support]

Hey, Clamb1! I'd be happy to assist in regard to your device. Just to clarify, are you referring to the Home Phone Connect? How long has this been happening? *Aly

[Clamb1]

Been happening about three weeks. 

[vzw_customer_support]

Have you tried to reset the device?

*Harley

[Clamb1]

Yes, unplugged, removed battery, waited 2 minutes, did not help. Device only couple months old. 

[vzw_customer_support]

Thank you for that info and for your time and patience. Let's dig deeper into this matter to get your Home Phone Connect device working correctly. Has there been any damage to your device? Has it been recently moved from it usual location indoors?

-Robert C.

[Clamb1]

No, same location as it has been for 5 years. It rings once, pauses, rings again, goes to voicemail. If you call from another you hear it ring from that phone. 

[Clamb1]

I have private message,  tells me to click link, no link. I’ve signed in, but message may not open. 

[Clamb1]

Yes, home phone connect. Been going on for about three weeks. Upgrade from 3g, this is not much better. 

[vzw_customer_support]

Thanks for reaching out to us about this here, Clamb1. The Home Phone connect is an awesome device to have, so I am happy to help in any way. What troubleshooting steps, if any have you performed already?-Dia

[Clamb1]

Disconnected power, removed battery, waited 2 minutes, reconnected everything. 

[Clamb1]

Unplugged device, removed battery, waited 2 minutes, didn’t help. 

[vzw_customer_support]

The interruption in the ring can be the device trying to connect to the carrier. *Rhonda

[Clamb1]

I get a lot of “I can help you with that” have not gotten any help yet!!!

[vzw_customer_support]

I can assure you that we're here to help. Do you happen to know what model of home phone you have?

*Ellisandra

[Clamb1]

AT&T DLP72412, this is a new phone,  three months old,  the Verizon device is the new one that took the place of the 3g model. It would ring fine before change. 

[vzw_customer_support]

We want this resolved ASAP.  When did this issue first start (right after activating the new device, etc.)?  Does this happen with all calls or just some?

-Sean

[Clamb1]

Right after, couple of days, after new device. It happens on all calls. Rings once then pauses, like person hung up. 

[vzw_customer_support]

We are here and ready to assist! Please Private Message us to continue! *Jorge