I bought a new phone online on Dec 2, 2021 for in store pickup on and paid $46.09 upgrade fee and taxes with Paypal/ credit card. When I went to the verizon store to pick up the phone, the order had been cancelled by Verizon because I didnt pick up in 3 days. (None of the paperwork I printed said anything about 3 days)
I am still waiting for a refund, almost 5 months later. I and my husband have called customer service, done live chats and gone into the store. Supposedly I'm getting $35 credited on my next bill, but not a refund of the taxes and other fees. I feel like Verizon stole my money!
Why has this been so difficult? I'm calling my credit card company tomorrow to try to recover my money.
Hello there! We're sorry about the situation. We'd love to help you resolve this situation. Please reply to our private note to get started.
~Aaron
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