1 Solution
I tried to use my Hotspot on Jan 20 and received this message "error has occurred when activating this functionality please try again later". I have tried every day since then and it is still not working. I have called customer support and tried everything that was suggested, just short of a factory reset which I am not going to do. I have never had this problem before. I was in the same location that I have used it successfully in the past. I pay extra to have this feature on my plan. I know this has been a problem in the past with Verizon per other chat threads. Has anyone had any success in having the issue fixed? I need to have this to work when I am away from WiFi. I don't want to change carriers, we have been customers for over 13 years, but without this function, I will have to look elsewhere for a carrier that can meet my needs.
Solved! Go to Correct Answer
rap4000, we want to ensure you can use your hotspot as needed. We have worked with LG regarding the hotspot matter impacting LG devices and it has been resolved. Are you still having an issue accessing the hotspot on your LG K8?
-Ebony
I am having the same problem. I started getting the error intermittently during the past few weeks, but it would work after a few attempts. However, since 1/20/22 I cannot get past the error. Hotspot, Bluetooth, and USB tethering will not activate.
Same for me on LG V40 thinQ.
No USB, Bluetooth,Hotspot tethering. Won't turn on. Started 1/23/22.
Just to add some additional information...and agony. 😂
I was on the phone Saturday (1/22/22) for nearly 90 mins with tech support (2nd Trier) with Mike (a very helpful person). This was after spending an hour with 2 'cust service' reps on 1/21, where we did everything from resetting network, to power off/on phone, to checking that Wi-Fi was off and mobile data was on, etc.
I have an LGK20 with software VS5011DB that was last updated in Sept 2020. He reset the network from his end, verified my account was good for 25G of Hot Spot tethering, canceled that feature and reset it, re sync'ed the phone, had me reset the network and then reset the phone. Nothing helped. Then he noted that many others were having a similar problem starting on 1/20/22, so he filed an engineering ticket for me - [Edited for Privacy]. I got 2 SMS messages yesterday - one said that the issue was nearly complete/resolved, and that I'd get a call from tech support in the next 24 hours (no call and only 55 mins left till 24 hours is up). A 2nd message said the issue was closed and provided a link to a solution (it said the Verizon network was fine but it was an issue with the device (meaning my LG phone). That link DID NOT provide any help on this tethering issue. It was about HD voice calling?! So still waiting for a call and a resolution, but now have lost at least 3 days of a feature I am paying for.
It's a VERIZON issue - mobile hotspot doesn't work with my lg k8 but does with my droid turbo 2.
Is your droid turbo 2 with Verizon as well?
rap4000, we want to ensure you can use your hotspot as needed. We have worked with LG regarding the hotspot matter impacting LG devices and it has been resolved. Are you still having an issue accessing the hotspot on your LG K8?
-Ebony
Oh no - I was really hoping that if I called them again and asked them to cancel the hotspot feature and reset it that would fix it! I have no basis for this, but this happened about the same time that Verizon and AT&T turned on their C-band 5G networks - wonder if that switchover could have anything to do with it?
That was a solution before but I don't think that is working this time around, and I remember reading something about how plane flights were being cancelled because of the 5G rollouts for some reason, it may just be coincidence on my end but you may be onto something.
CARJSR-
We want to make sure your Mobile Hotspot is working as it should. Please respond to my Private Note to further assist.
-Angie
How about a call back from tier 2 tech support for ticket [Edited for Privacy] from Saturday? Mike promised me this!
BTW: Going along with my previous post, we also booted the LG phone in Safe-Mode to eliminate any apps on the phone getting in the way of tethering. Hot spot still down today, 1/25/22! 😞
About an hour ago I was able to activate Hotspot on my phone for the first time in over 5 days. But within a few minutes it died and I got the error message again. Kept trying and successfully got it working again. So it looks like some progress is being made.
After about an hour and a half phone call where the mate turned off and on my hotspot on my data plan yesterday and I got my hotspot working around the same time one of y'all said you got yours working at around 5pm or so.
Not sure if it was the doing of the mate I was talking to or if it was coincidentally timed well but either way I can turn mine on with slight difficulty in the fact if gives me the error the first time then turns on like normal the second every time I have turned it on.
Just posting this for anyone else who is still waiting or for anyone (and god help you) comes here from the future.
Long story short just ask the mate at Verizon to turn you hotspot off and on on your bill and watch out for extra charges on your bill in case it charges you double.
I would be happy to look into this for you. I do apologize that no one has called you. This does not sound right at all. Please meet me in a private message. -Amber
It's vital for you to get your hotspot. We'd like to see what's going on. Let's get to the bottom of this Please send us a Private Note for assistance.*Melissa
How do you send a private note to get help on this hot spot issue?
As I posted a few days ago, I have the same issue which started 1/20/22 (at least that was when I last tried it), with the annoying message: "!" Tethering. An error has occurred when activating this functionality. Please try again later. (Been trying since last week after hours with cust service, and then 2 more hours with 2nd Tier tech support. Got SMS messages saying they were close to a resolution and would call me back. No call back. They gave me this number to call with my ticket # but when I call it tells me it is internal only: 1-866-221-4096. So it takes you back to 1st tier cust support and I was on hold for 10 mins and finally hung up! What is going on verizon?
The next SMS I got says my ticket has been resolved and they send a link for more info, about soe HD voice setting which does not address this issue at all from what I can see.
I have an LGK20 and a Samsung phone with the same plans. They have not been converted to the new 5G plans yet. LG phone Hot Spot fails, while Samsung phone HS works fine. I also have a spare LG phone, put the SIM card in that phone and had the same issue, so not the hardware of one LG phone vs. the other.
I did notice that my new billing cycle started on the same day this all started but not sure that has any bearing on it. On top of this my imap connection to aol for verizon mail stopped working on all my devices today (1/25/22), so now forced to use AOL webmail!
Good News! Just tried this morning around 6:30 AM eastern and Hot Spot tethering is working on our LG phone again!
I just tried it too and it is working! I hope it stays, I am an accountant and this is tax season!!! Thanks Verizon! Anyone know what the problem was?
Let's take a look into this with you, please send us a Private Note. *Gen
Same issues here mate, both my phone and my mother's tethering died at the same time as around yours did.
Been trying to gut Verizon apps to see if it fixes it but no luck as of yet, still waiting to hear back from the call centers.
Check out my post about what we had to do to get mines to work.
It's up to you if you want to try this with a customer rep. Read my post to understand what im talking about.
Start a new topic or ask questions in the open forum.
