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I have been trying to log into My Verizon all day and it is down. Any idea how long it will be down for?
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Supposedly it will be back up at 8:30 CST. I called them.
still down at 6 am eastern time
they were telling people that yesterday. it would be nice if they posted something on the main wireless page but its more important that they to protect their image than inform their customers. until its back up I'm just going to prop up my replacement phone and admire how pretty it is. at least I was able to install all of the apps. now I just need to be able to use it as a phone
I got a new phone yesterday and they are not able to activate it! So I've been with out a phone for almost a day now!! Every time I call they say the same thing. We expect it to be up in about an hour. I've heard this for the last 12 hours.I'm so unhappy with there service. I was told i'll receive a discount on my bill so I suggest everyone effect ask for the same.
Well if it's gonna be back up at 8:30 CST then what time will that be for me in EST when it's 8:30 CST?
8:30 CST is 9:30 EST
Ok now is that am or pm for 8:30 CST and 9:30 EST?
If it is not up in 30 minutes, it certainly won't be 8:30 AM CST. Unless, of course the time reported was simply a rumor and/or they are not ready yet to bring the site back up.
I hope the reported time is not a rumor, I hope it's back up at 9:30pm EST since now I know it's not 9:30am EST I need to access my account to see how much more of my data I used since I already used 90% of my data on June 17th
That is the problem with reporting a time. Simply because a time is given does not mean it will be ready at that time. IF a time was actually given, it was most certainly an ESTIMATE and in my opinion giving an estimate is never a good idea as it will MOST CERTAINLY lead to additional angst for those who take an ESTIMATE as a ROCK HARD PROMISE.
For what it is worth, you don't necessarily KNOW that it wasn't 9:30AM EST. It very well could have been and it simply wasn't ready at that time.
Well it better be back up today cuz I need to access my account to see how much more of my data I used since I already used 90% of my data on June 17th and my billing cycle ends tomorrow Saturday June 28th
I've been trying to get through for a day and a half. Not happy with their customer service at all.
I've been trying to call them on every number I can find. The message every time is "Sorry we are having technical difficulties". How could you get through to anyone?
i call #3282
Just spoke with them(#3282), they don't know when system will be back up, but anyone with overages or late payments because of this will not be charged extra.
I spoke with customer service earlier and they said there is no ETA and to just keep trying every hour.
I've complained to my state's public service commission about their problems, because as a pay-as-you-go subscriber when you cannot pay your bill (due to Verizon's internal issues) and have been trying to pay your bill for the past 48 hours (the web site has now been down for over 2 days and the phone numbers all give the same recorded announcement) it is an issue that your state's PSC has jurisdiction over. Every one who's complained about this here needs to open a complaint with their state's PSC. The PSC's should be kicking them in the butt over this, and forcing them to give every customer a month's free service over this mess.
just spoke with them again today they told me they sent out a mass email saying that they dont know how long it will be down .??? I didnt get the email. thinking this is more then a upgrade of the system hoping they have not been hacked ,
It will be down as long as it takes for Verizon to lose a ton of Customers. They dont know and they will continue to lie to Customers. They are even telling their employees to take the day off. This way they dont have to deal with IRATE Customers.
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