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I have not had 4G service in Cleveland Ohio for 3 days. What's up?

musicalbanker
Newbie
‎02-21-2012 10:02 AM

I have not had 4G service in Cleveland Ohio for 3 days.  What's up?

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lockrep
Newbie
‎02-21-2012 03:55 PM

Just try and get a credit for the outage.

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spkay31
Enthusiast - Level 3
In response to lockrep
‎02-22-2012 07:47 PM

I couldn't connect starting this morning ( ~7pm) and later in the day the 4G service was still very inconsistant, a lot of disconnects. And I have been getting very reliable 4G service (LTE only mode) for the last couple of weeks. As long as this gets better over time I can deal with a little inconvenience. It would be nice to see a notification that 4G service is experiencing problems.

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Not applicable
In response to spkay31
‎02-22-2012 08:15 PM

@Antivzw. Are you under contract one trick i learned if they keep haveing problems with Lte tell them they can either fix the problem or you will notify an executive with a complaint over the Ltd service.

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spkay31
Enthusiast - Level 3
In response to spkay31
‎02-23-2012 04:59 PM

Not sure what they did locally to the LTE signal (tower in Leominster, MA) but I just tested my speed and got 17Mbps down / 7.2Mbps up / 55ms ping:

http://www.speedtest.net/result/1792689766.png

That is way above my average of about 9Mpbs down / 4Mbps up / 55ms. I have never broken 13M down and 6M up before today. Let's hope there is more speed coming as they tweak this network.

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djysrv
Enthusiast - Level 1
‎02-23-2012 12:43 PM

I'm also in Cleveland.  I'm in my second day of no data services. Phone works, and I have limited email.  However, none of the services inside Google Mobile have worked since yesterday morning including Gmail, Calendar, etc. It is now 1600 EST and no service.

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djysrv
Enthusiast - Level 1
In response to djysrv
‎03-01-2012 05:06 AM

I am replying to my own post to provide an update.  I had no data connection for three days.  Verizon issued a $5 credit against my $30/month data package fee.

Also, the loss of a data connection altered my settings for my web browser and turned off graphics. Because graphics were not loading, it gave the impression on day 4 that the outage was still in place.  The checkbox is in settings under the web browser. 

I advised Verizon Technical Support of this effect of the outage.

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AyaniB_VZW
Verizon Employee
‎02-29-2012 11:51 AM

Hi community members!

I'm glad you all are taking advantage of our 4G network and it is unfortunate that you are experiencing service issues.  I am hopeful the issues have been resolved since the date of the original post. If not, please let me know and I would be happy to further research your concern.

Thank you for your involvement in our community forums,

AyaniB_VZW

Follow us on Twittwer @VZWSupport

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Fractal
Enthusiast - Level 3
In response to AyaniB_VZW
‎03-01-2012 04:55 AM

I am in Washington, DC, and I have not had a data connection since 02/29/2012.

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