IP-based location for 5G Home causing issues

[nickkrewson]

I've seen other posts from users experiencing this same issue, but no resolution actually provided.

Since having switched to Verizon 5G Home, everything has been great so far with only one exception:
My IPv4 address is in a different state, and my IPv6 address is in another completely different state (and neither states are the one where my home actually is).

This appears to be causing issues with TV streaming services (including Sling, which was marketed with Verizon 5G Home), where the service does not show me my local channels because it can't accurately determine my location.

Neither the streaming service or Verizon seems to want to take ownership of the problem, and it is creating a fundamental incompatibility.

[kh-taylarie]

For issues related to 5G Home, please refer to the 5G Home page on the Verizon Fios Community.  

[jgrindey12]

I am having this same issue in regards to trying to stream Live TV.  Have you found any solutions?

[nickkrewson]

Nothing that worked perfectly.

I have a VPN that I use when I travel, and I was able to configure my Fire TV to use it, but I don't have a VPN endpoint for where I live, so the local stations that it provided me were not my own.

YouTube TV seems to be working better, but it still can't detect where I am properly (but it gives me an opportunity to override from another device).

[Glenn31]

I was just about to return my old provider's equipment when I ran into this issue. I contacted support and after a few hours of chat and the requested pointless reboots of the router and my PC, I finally spoke with someone who understood this known issue and the fix for it. They need to assign a static IP address in your approximate physical location. That was great to hear, but the department responsible for that had gone home by the time I spoke with this person.  They would call me back first this this morning with the news that it was done. Of course that didn't happen and now when I call in to support I have no way to get back to the person who knew what I needed.

[Moonman4]

Still an issue in 2024 aggravating!

[vzw_customer_support]

We're sorry about the issues you're having with your location when using our 5G Home Internet services. Our services don't have a static IP, so your location can vary which can cause issues with streaming services like Hulu Live. We recommend reaching out to the streaming service for any workarounds. We're sorry for the inconvenience this is causing you.

~Jesse