1 Solution
Its usually around 10-11 pm when I test speeds. For days now I've had 80% signal and almost 3g speeds. 3 blocks over XLTE is available and runs around 50-60 megs at 11am-12pm lunch time weekdays. What's the deal? I'm in the open outside.
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Wireless network techs deemed my area fringe and signal weak.
Snn5
I definitely want to make sure you have the speed you need to stay connected! What zip code are you having trouble in? Make/model device? How long has this been going on?
RuthW_VZW
Follow us on twitter @VZWSupport
LG G2. 36303. Couple weeks. SIM has been replaced. Restart in safe, no change. Tech support sent update of tower/signal info to phone, no change. Phone was just replaced, no change. Network set to CDMA LTE at request of tech support, no change.
Snn5
I appreciate all the work you've done already to resolve this! Based on the area as well as the steps you've already taken, this does sound like there are opportunities in your area. Is it only during these times you have the slower speeds?
RuthW_VZW
Follow us on twitter @VZWSupport
Slow speeds throughout the day and night.
Snn5
Thanks for the clarification! When technical support sent and update to the tower for you before, did they mention anything about opening a ticket for you?
RuthW_VZW
Follow us on twitter @VZWSupport
Yes. But not heard anything.
Snn5
Gotcha! Are you still waiting for a response today? Normally these ticket responses take up to 3 days. Waiting for the reply about your ticket will be the next best step towards a resolution as well!
RuthW_VZW
Follow us on twitter @VZWSupport
Still waiting.
Let's not keep you waiting any longer, Snn5. I have sent you a private message. Please check your inbox here in the forums and reply with the information I'll need to check on the status of your ticket.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport
PM sent.
Still getting 0.5 megs down and 2.3 up.
Start a new topic or ask questions in the open forum.
