I recently went from using a Samsung GalaxyBook to a Lenovo Flex 5G. Both purchased directly from Verizon. A strange thing is happening with the Lenovo Flex 5G. It keeps saying I am using Mobile Hotspot Data on the Lenovo Laptop segment of my Verizon Bill despite the fact that I am 100% positive I have Mobile Hotspot turned off on the laptop. I even did a test where I powered off every device in my house other than the Lenovo laptop along with turning off mobile hotspot & wifi on this laptop, and yet still Verizon is showing more mobile hotspot usage on my bill. I live alone so there is no mysterious housemate causing this issue. I used the Samsung GalaxyBook for 3 years at the same location in the exact same manner and never did it trigger hotspot usage on my Verizon Bill. I have notified Verizon of this problem and they are having someone call me tomorrow but it is just bizarre and concerning because Verizon is very opaque about Hotpot usage in general. One Verizon agent told me it was clearly an error. I told another Verizon Agent to just block hotspot usage on the line since I don't use it. He claimed to have done so but still the mobile hotspot usage climbs on the bill. Very frustrating. The fear hear is going over the Mobile Hotspot Data limit because Verizon is very severe with throttling once you exceed your Mobile Hotspot limit...with speeds so slow it renders the cellular laptop experience useless. Anyone else had a similar experience?
Did you ever discover a cause or a solution? We are seeing the same issue, 4.5GB out of 5GB mobile hotspot usage and we literally have never turned mobile hotspot on before.
Same stuff happening to me
Oh, no! Daryl505, dealing with service dilemmas can be overwhelming, especially if you are encountering mobile hotspot issues. The last thing we want is for you to have a negative impression of us. Verizon wants to offer the support you need.
When did the issue start? What recent changes have you made? Who else is experiencing this problem? Aside from the hotspot issue, any other problems?
~Gilbert
yeppers exact same issue!! and no one seems to know a fix!!
Please correct me if I'm wrong somehow, but if you have a device other than a cell phone which is connecting to the Verizon network, is it possible this other device is generating Wi-Fi while it's connected? That would explain the hotspot data usage since the device may have a default Wi-Fi option turned on and if it's doing Wi-Fi, makes it a hotspot.
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