I am trying to understand what is going on in my area. I have been a verizon customer for 8 years. I have two phones through them and have a tower on my property here in Central New York. (13166 zip code) Over the last month or two I have noticed data speeds slowing to a crawl. (.2Mbps Download and less upload) Including a 400-500ms latency. I have asked around and it seems to be multiple customers on the verizon network here. I have 5 bars of LTE coverage, but specifically between 4PM and 9PM EST my data speeds drop to an unusable rate. Quite concerning as this is my only internet source. Is this what we are paying extra for? Looking for some sort of intelligible response.
NicoleT_VZW
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I have a 12GB plan, but typically use ~6GB per month. I am rarely anywhere but home at 5-9PM. I have experienced slowdowns elsewhere, but not to the level as when I'm connected to my tower.
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Showing 5 bars indicates that a strong signal is present. The tower could be congested during those hours.
In another topic, it was suggested that users who have tiered plans, but, also subscribe to overage protection, are being throttled in the same manner as users who have any of the three recent Unlimited plans. Do you have that optional coverage?
I realize that the tower is congested, I'm wondering why the congestion on the tower isn't being fixed... we aren't talking a slight slowdown. We are talking dial-up speeds... if you are referring to "safe mode", it is disabled. Tech support said this would "throttle normal data usage" that was not correct. I turned it off a month ago and continued my speed testing with identical results.
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BENPAS79 wrote:
I realize that the tower is congested, I'm wondering why the congestion on the tower isn't being fixed... we aren't talking a slight slowdown. We are talking dial-up speeds... if you are referring to "safe mode", it is disabled. Tech support said this would "throttle normal data usage" that was not correct. I turned it off a month ago and continued my speed testing with identical results.
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What exactly do you propose be done to "fix' it? Data usage is like traffic. If you have more people trying to consume the resource then it will be slow until less people are there. Also, if you are speaking of service inside your home, with a tower on your property or not, you should be connecting to WiFi to alleviate congestion.
It is also possible the backhaul fiber or copper line is maxed out.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Your post about working with Tech Support tells me you’ve put in a lot of legwork thus far, BENPAS79. All these years of using our service is admirable. We thank you for this. Let’s continue parsing this problem out. What results came back when the tech submitted a ticket? Was there even a ticket submitted for that matter?
DavidH_VZW
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DavidH - I'm unsure if a ticket was submitted. I called support was transferred to a tech side of support was on the phone for about 30 minutes and the gentleman said, "You are is what we call a marginal coverage area, those speeds are to be expected" That's when I said Ok and finished my conversation and started shopping around for other cell carriers.
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He did also mention that there were other tickets from my area with similar complaints dating back to June.
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SPRMANKALEL: The reason I pay good money for cellular connectivity is because there is no access to internet other than cellular service on my road. Therefore there is no WiFi... If data usage is like traffic, I suggest you build a bigger highway...
Who will pay for that? I have fine service where I live. I don't want my bill going up.
With Verizon Wireless now focused on building out its new 5G network, I don't think that the company is going to do much in the way of augments to the existing 4G network as it will be closed off to new activations in the not too distant future.
Dexman, that is probably the truest statement I have heard.
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To carry it one step further, the same could, likely, be said of other carriers such as at&t, Sprint, T-Mobile and US Cellular.
Bad timing all around
The Safety Mode only slows speeds when you reach your cap. It does not kick in at any time before that and slow your speeds.
I second that, I never experienced issues two years ago with my service being extremely slow. All of 2019 Verizon service had been terrible in any populated areas. I feel that Verizon is constantly recruiting people to join their network claiming to be the best but your not doing anything to support the increased population of people using the network. I pay top dollar to have Verizon and am extremely disappointed this last year with how extremely slow the service has become. If your going to recruit all these people to join Verizon you need to be able to support large volumes of people using the network in one area
Unfortunately I'm finding this to be the norm with Verizon even in my area outside of Nashville TN. My family pays WAY TOO MUCH MONEY for service that is non-existent 90 % of the time.
In Memphis I and the rest of my coworkers have experienced the same. 5 bars of signal strength, and consistent speed test scores of 0.35 - 0.80 Mbs down and around the same up.
This has been the case since at least July when I began speed testing regularly. Several of my co-workers have go to Verizon stores in the area only to be told it's a problem with their phones (multiple brands and models) even after they explain that others are seeing the same thing.
This seems to be a very pervasive issue right now. I get that Verizon is focused on the 5G network, but I pay for a 4G plan so I expect to get 4G speeds most of the time. Right now I don't ever get 4G speeds.
I've been a Verizon customer for over 10 years, but this has me ready to try out another carrier.
I got the same run around for a while. Seems like they are afraid to admit it. 5G still will need Backhaul bandwidth, which is looking maxed out right now...
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I have had a Verizon Jetpack hotspot for two year and the internet is horrible they give me 15 GB of decently good internet which if I am not careful will get used up in a day. I am at a truck stop in Dilly TX got 5 bars but download is 85.7 kbps and upload is 217.1. I bought hotspot to play my video games online but most the time it is impossible.
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