I’m at a loss here, my phone network has been failing every day around the same time (3:00pm) and takes around an hour for data speeds to come back to normal. I have only noticed this happening when I am at work, sitting at my desk, with my phone not even moving. This started 2-3 weeks ago.
My data speeds regularly drop below 1mbps, making it almost impossible to do anything that requires data.
My wife works very close to me, also on Verizon (identical phones - iPhone 13 Pro Max) however she is on a different plan and has noticed this happening to her phone as well, but hasn’t noticed it happen nearly as regularly as I have. For me it’s like clockwork and I know that within a few minutes of the clock hitting 3:00p my data speeds will become nonexistent for usually around an hour.
Is there anything I can do about this or am I stuck at the mercy of Verizon to say “there are no issues” only to have my phone completely unusable for a good chunk of my workday?
Although Verizon has the largest, most reliable network in the country*, there are external factors that can negatively impact your experience, causing issues such as slow data speeds, dropped calls or other audio issues.
These external factors include:
For congestion, if many people are using the network at the same time in the same place, your service may be impacted. We'll sent a Private Note to continue, so we can troubleshoot with you.
*Andrea
Same thing here - 2-3 pm is when it hits. Restarting the phone doesn't help, nothing helps.
Hello, Yrod11. Help is here. Please tell us more. What is your zip code? Which plan do you currently have?
-Natasha
I am currently having the same issue that started 3 days ago. Every day has gotten worse than before, and yesterday it didn’t work even past midnight. My personal phone had zero service, my home internet device had 1 bar but also didn’t work at all on my computer. My Work phone as well as my co-workers also stops working around that time, even while we are still at work in the Bluffton/ Hilton Head Island area and the phones both say 5G UW and have full bars. My mother’s phone also has the same problem, and I believe hers is prepaid from Walmart but still unlimited like my phone and the company work phones. I live in Beaufort, SC but it doesn’t seem to matter where I’m at within a 10-20 mile radius, the problem persists
We know how important it is to have your service up and running, we'll be glad to help. What is your ZIP code? What are the speeds you are getting when this happens?
~Freddy
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