No service

[tkpro]

 

Paid past due bill(April) on June 5.....even tho I signed up for COVID late payment relief.    Service was not restored, and I received notifications that I still had a past due amount, even tho the next bill still isn’t even due yet.  
I paid it early, and still do not have service even tho there’s a clear message that service will be restored upon payment.   It’s been almost 2 weeks since I’ve had phone service.

[Tigerstep]

If you paid April, that still leaves May...

[tkpro]

Which isn’t due until 6/20 but is paid.

[vzw_customer_support]

Tkpro, that is a very long time to be waiting without service and we do want to take action. I will be sending an additional message in Private. Please respond to the Private Message. LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

We definitely understand the need to have use of your service. When an account is suspended due to payment issues, you will need to contact our Financial Services department directly at 1-866-266-1445 for assistance with restoring your account.