We got a new tower approximately 1.5 miles from our home around the beginning of the year. We had 4G great signal for about a month. Now our phones show no bars at all and do not indicate 3g or 4g (nothing next to the wedge that shows signal). This happens several times a day and no service until phone is restarted.
Zip 71060.
(2) Samsung Galaxy S5`s
No new apps or downloads
What's up?
dcook1585 Let's make sure we get your signal working again. We are not showing any alerts in the area at this time. Does this happen indoors/outdoors or both? Are you still able to make/receive calls and messages?
DeloresK_VZW
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Both inside & out. Cannot make or receive calls or texts until phone is restarted. Comes back on showing 4g & working but does not stay. After a while happens again.
dcook1585 We definitely want to make sure that you are able to have a consistent connection. Can you tell me how long you have been experiencing this signal fluctuation in and near your home? Also, have you done a network reset?
You can do this by navigating to your settings>backup and reset>Reset network settings then tap on RESET SETTINGS.
Kevin_VZW
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It has been occurring for about 3 weeks. Yes, have done network reset.
dcook1585, rest assured we will do everything we can to get your data signal working correctly. We appreciate your time and patience too. Let’s continue troubleshooting by initiating a quick Device Health Check from your phone by following these steps:
From the Device Health Check page, tap any of the following items then follow instructions to make improvements: Items that can be improved are listed next to an exclamation mark inside a red or yellow circle. Please share the results with our team.- RobertC_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
We did this on both phones. Mine had colored notices on storage & battery.
His had them on VZ support - missing or needs attention & app with ad plug in installed.
Both said "on a preferred setting" under Network. Everything under Connectivity had a check mark.
I appreciate all you've tried so far, dcook1585. I'm eager to get your phones working as they should be. Have either of the phones been dropped or wet at all? Do you know if others in the area are experiencing similar issues?
Did anything change/improve after you did the reset?
VanessaS_VZW
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My phone has only had this issue 2 or 3 times & not in a week or more.
My husband's on the other hand does it almost every day.
No, they have not been wet or dropped.
No better after reset. It will keep the signal for a few hours & then it goes away again.
I have no one in the area to ask about theirs.
Verizon support are you finished responding?
dcook1585, we are not done by a long shot. We are here to help ensure your service is working properly. We would be glad to continue troubleshooting. Next, please locate settings > about phone and please inform us of the build number on the phones.
Also, please turn the phones off and eject the sim cards for 10-15 seconds and reinsert them back into the phones and power them on. Please review if the issue remains after this step and keep us posted on the result.
JaimeG_VZW
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OK. Will do & let you know in a few days. This happens randomly so I can't give you an immediate answer.
Dcook1585, we always want you to have perfect service. This has gone on for far too long and we are going to resolve it ASAP. A private message has been sent to you so we can assist you further.
SeanC_VZW
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I responded to the private message and got a response that a service ticket was opened.
I got a text message on March 30th that said "the review of your reported service issue is complete". It included a link to a Verizon video that basically said the signal in my area is not optimal.
It should be considering a new tower has just been put up less than 2 miles from our house.
Actually, the signal strength is either great or there is none at all (the wedge with the bars is there but not lit up and there is no 3G or 4G emblem next to it) and phones have to be restarted to get service back.
The advice was:
1. Activate HD Voice (already activated).
2. Enable Wi-Fi calling - Can't do this because the only internet we have is a Verizon Mi-Fi box. If we don't have signal on the Mi-Fi box, it obviously wouldn't help to turn on Wi-Fi calling.
3. Buy a network extender from Verizon - I already have a signal booster.
We're sad to hear that you're still having issues even after the ticket was put through, DCOOK1585. This may be a long stretch because it is happening to both devices but you may want to replace your SIM Cards entirely. The good news is that you can have them mailed out to you for free or pick one up at one of our corporate locations. The SIM Card is technically the main source that connects your device to our network, and they can degrade over time.
JoshuaT_VZW Follow us on TWITTER @VZWSupport
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Build #
Mine: MMB29M.G900VVRU2DPJ2
His: MMB29M.G900VVRU2DPG2
Took out card in mine. Will let you know.
His phone does not have a card.
Both phones have a SIM card. They won't function with the network without them.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I thought I answered but maybe not.
Happens both inside & out. Cannot receive or make calls, send or receive messages & no network connection until we restart phones. Then will have service for a while (maybe hours or even days).
Does not happen in other areas. Only near home.
Verizon is clearly lying about this , pretending they have no idea what is going on, when they most certainly do. I and my son switched to Verizon 3 months ago from ATT. We still have the same phones. Immediately, we started noticing that we keep losing our signal, and have to reboot. A dozen times a day or more. I talked to 3 other Verizon users and they are having the same issue. There is no way this is just a 'coincidence'. Verizon knows what the problem is no doubt. But refusing to admit it and just keep putting out lies.
I agree. Verizon is well aware of this issue and either ignores it or doesn’t have a fix. I transferred 2 phones over to Verizon last year and continually have this happen. Of course we replaced the sims and reset the network along with all types of other troubleshooting. I’ve found that turning airplane mode on and off triggers the network to reactivate. As soon as I do that text messages and voice mails pour in. I know several people that experience this issue. By the time I realize that my phone isn’t working I’ve already missed important business calls and texts. Please acknowledge this issue Verizon and stop acting like its fluke.
I rely on my service to work properly at all times and would be frustrated if this was happening to me, TJ007. Let's take a closer look into what's happening. When did this issue start? What is the make and model of your phone? Where are you located when experiencing these issues? Is anyone else experiencing the same issues?
DanielleR_VZW
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