An Accepted Solution is available for this post.

Purchased a ringtone...where is it?

clovermq
Newbie
‎08-26-2009 12:35 AM
Went to the Verizon music store & purchased one ringback tone and one ringtone. The ringback tone was easy to find & transfer to the phone, all online. The ringtone is nowhere to be found. The phone did receive a text but it just said, congratulations you have purchased a ringtone but there was no other info. I read other posts and tried going to options from the text message, nothing worked. Where is the ringtone that I purchased? If anyone has a clue, that would help. I am trying to put it on a motorola rival. thanks!
Labels (1)
Labels
0 Likes
Reply
6 Replies
An Accepted Solution is available for this post.
Serietah
Newbie
‎08-26-2009 03:45 AM
I just had the *exact* same thing happen. Ringback tone was fine, but ringtone didn't come with the picture message. I'm not sure what to do about it, just letting you know someone else is having the same issue.
0 Likes
Reply
An Accepted Solution is available for this post.
SuzyQ
Community Leader
Community Leader
In response to Serietah
‎08-26-2009 02:13 PM

Verizon has been doing some major website updates the past few days and there HAVE been issues and glitches.  Be patient, and I am sure it will all get straightened out.

0 Likes
Reply
An Accepted Solution is available for this post.
ferretmeister
Newbie
‎08-27-2009 02:00 AM

I have two lines and I purchased one on each and had the same problem.  Everone told me there SHOULD be a "save as ringtone" or "save as sound" option and there wasn't.  On one of my lines the customer service rep had me try three more times from the website (thus sending three more texts and also I think it may be charging me the $2.99 each time).  If this really is an issue with the website, then I hope they will either not charge me for either the text messages it created or the cost of the non-existent ringtones.  I have already spent three hours with three different reps on this and they all told me different things, this is the only time that I have heard anything about this being a website issue.  Why is it that I have only seen people with the Rival talk about this issue?

 

 

0 Likes
Reply
An Accepted Solution is available for this post.
Serietah
Newbie
In response to ferretmeister
‎09-01-2009 05:22 PM

Okey dokey, editing this to add that I called support and was told to redownload the song. When it shows up on the bill as a duplicate they will edit the amount.

0 Likes
Reply
An Accepted Solution is available for this post.
msirish2u
Newbie
‎09-02-2009 01:07 PM

I purchased several ringback tones and do not have them on my phone.  I looked at the VZ website and they want a fee to view what I purchased.  I am really confused.  I have just the ringtone that I purchased but none of the ringbacks.  HELP

0 Likes
Reply
An Accepted Solution is available for this post.
SuzyQ
Community Leader
Community Leader
In response to msirish2u
‎09-02-2009 02:25 PM

 

msirish2u wrote:

I purchased several ringback tones and do not have them on my phone.  I looked at the VZ website and they want a fee to view what I purchased.  I am really confused.  I have just the ringtone that I purchased but none of the ringbacks.  HELP

 

 

Ringback tones are not on your phone; they stay on Verizon's servers.  And you do pay a monthly fee to have them associated with your phone ($.99 per tone, I believe).  You can manage them through your MyVerizon account. Log in and under the Features just hover your mouse over the Ringback tones, and click on Manage when you get the popup.

 

HTH,

0 Likes
Reply