Samsung Galaxy Watch 4 LTE

[AnaKir]

Having issues with my Watch 4 using as a standalone.  Whenever my Samsung phone is out of range or turned off, my watch (as a standalone) will receive calls only; it does not receive or send texts or ability to use any other data functions.  Verizon has reset it numerous times, including deleting old number and creating a brand new setup from scratch.  Still not working!  They ultimately said that the watch had issues and exchanged it for a new one.  Lo and Behold, the same problem occurred.  They are now blaming Samsung software and I'm not convinced on that.  Verizon tech support Tier 1 & 2 cannot help.  They don't know what the issue is.  I have spent numerous hours either at the store or on the phone for the past 3 weeks, unable to resolve this.  I've worked with at least 8 VZW staff, including a GM and still no further ahead than the first day of this!  Can anyone offer some answers that may solve this?

[vzw_customer_support]

Hello AnaKir! 

We are here to support you, and we want to make sure you can enjoy your Samsung Watch! I am so sorry to hear that you have had so much trouble getting it to work. Have you had an opportunity to reach out to Samsung to inquire about the possibility of a software issue? If so, what did they say when you contacted them? 

http://spr.ly/6603KjWAH;

-Michelle

[AnaKir]

I have reached out to Samsung and the techs I spoke to are not aware of any software issues.  In addition, the Verizon techs are not aware of anything. However, this issue research rests on the responsibility of Verizon, as they are the one selling the LTE watches to the customers.  "Due diligence" needs to be researched by Verizon and "full disclosures" need to passed through to the customers.  I don't want to hear that I need to reach out to Samsung or anyone else.  I purchased the watch from Verizon; I paid Verizon; the research answers need to come from Verizon!!

[vzw_customer_support]

AnaKir, we understand the importance of making sure you receive a resolution. We appreciate all of the steps you have taken. Let's continue to review. What Software version are you using on your Smartwatch and device? Also, which text message app are you using on your mobile device? 

-Sylvia

[AnaKir]

Hi .. thank you for continuing to assist me.  The Galaxy Watch4 has a software version as follows:  R875USQU1EVA9.  You also asked about the "device" so I'm assuming you mean smartphone which is the Galaxy S22 Ultra with a baseband version as follows:  S908USQU1AVA6.  As far as text messaging, I have used Google Messages, Samsung Messages, Verizon Message+.  None of them work in getting messages through when the watch is on standalone.  In speaking with Samsung tech support, they advised to continue to use Google Messages.  So that is what I currently use.  Thanks,

[vzw_customer_support]

Hello, AnaKir. We appreciate all the great details you have provided about the text messaging issue on your Galaxy Watch 4. We are going to send you Private Note to assist your further. 

*Cassie

[jcutrer]

Keep me posted.  I'm having the same issue.

[vzw_customer_support]

Hello, jcutrer. We are very sorry to hear about any issues that you are experiencing with your smartwatch when it is out of range with your smartphone as well. We certainly want to make sure that we do everything that we can to get this resolved correctly in the end. So that we are updated, can you please share with us any troubleshooting steps you have completed so far in attempting to getting this issue resolved?

-Brett

[Fredaw1]

I am also having the same problem.   I am unable to use my watch as stand-alone.   It was sold to me as such, have spent numerous hours on the phone with Verizon, now they say it wasn't sold as such.  I would have to get an entirely different number for it to do that and not number share.   My daughter has 2 watches and hers work perfectly as they should 

[vzw_customer_support]

I'm so sorry to learn you are having the same issues, Fredaw1. Has it ever worked separately? What are your reservations about moving it from a NumberShare line?  -Vanessa

[mama23dogs]

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@Fredaw1 wrote:

I am also having the same problem.   I am unable to use my watch as stand-alone.   It was sold to me as such, have spent numerous hours on the phone with Verizon, now they say it wasn't sold as such.  I would have to get an entirely different number for it to do that and not number share.   My daughter has 2 watches and hers work perfectly as they should 

---

Are you paying for service on the watch with Verizon? The cost of adding watch line is $10 plus taxes. Number share does not fully work on the watch unless you have cellular service with a phone number assigned to the watch for data purposes only.
without paying for service on the watch, it is a Bluetooth only device which means it cannot be used as a standalone away from your phone.

[vzw_customer_support]

Hey there! We're sorry to hear you've been experiencing these kind of issues with your watch. We always want the best experience for our customers! May we ask if you are receiving any error with your watch? If so what kind do you receive? *Kris

[Acurry21]

Having the same issue. Purchased watches. Won't connect to network. I have spent over 12 hours in the last 3 weeks to try and get this fixed. 3 hours in store. 2 hours online chat. The rest on the phone. I'm about done with Verizon. If I pay for services I expect them to work or at least fixed in a reasonable time. No one can ever give me direct answers to questions regarding my account and what is going on. 

[mama23dogs]

It’s not just Verizon.  Its every carrier, and even Bluetooth watch 4.  Samsung made this piece of junk, and they need to take them back

[vzw_customer_support]

Let's take a closer look into this with you. Please send us a Private Note for further assistance. 

*Gen

[Hoony149]

I have same problem with my watch 4.

It is not working as stand alone.. 

Paying $10+ plus tax for last 6 month..

My watch is disconnected all service if I am not closer to my phone. 

[vzw_customer_support]

I'd love to take a closer look at that for you. I'll be sending you a Private Note so we can discuss in more detail.*Zachary

[peterjadams]

     It appears I will need to stop Verizon from collecting a substantial financial penalty (i.e., $228) from a low income, disabled, elderly person who was trying to use a Galaxy 4 watch phone he purchased from Verizon for emergencies.
     My neighbor, who has granted me a Power of Attorney, has paid Verizon $10 per month for the last 18 months for stand-alone cellular service on his watch phone, in addition to paying Verizon's charge for cellular service for his Android (Pixel 3a) cell phone. He purchased the Galaxy 4 from the local Verizon store when he switched to Verizon 18 months ago from T-Mobile. He switched to Verizon because his Galaxy 3 watch phone was unreliable on the T-Mobile network; the staff in the local Verizon store assured him that Verizon's "simultaneous ring" capability would work on the watch phone without his cell phone being nearby or on, and without Wi-Fi service. A staff person in the Verizon store also told him upgrading to a Galaxy 4 would allow better support for the watch phone. Nevertheless, he experienced the service interruptions widely reported on the Verizon Community, which precluded him from using his Galaxy 4 as a "medical alert" device. (In preparing a complaint against Verizon, I found on the T-Mobile Community website complaints similar to those on the Verizon Community website. The Galaxy watch phones were unsuitable for use as "medical alert" devices for disabled people.)
     My neighbor has now obtained a real medical alert device to replace his unreliable watch phone. But Verizon wants to penalize him $228 more for not paying to use the Galaxy 4 for an additional 18 months remaining on his 36 month service agreement. (He will then have paid the $228, plus $180 for unreliable service for the first 18 months of his service agreement, $90 for the device during the first 18 months, and $180 for the trade-in value of his Galaxy 3 watch phone.)
     The question now is whether to press for a refund of the charges during the first 18 months of deficient service or only seek to void the charges Verizon says he owes for the remaining 18 months of service. Does anyone have any suggestions?

[mama23dogs]

---

@peterjadams wrote:

     It appears I will need to stop Verizon from collecting a substantial financial penalty (i.e., $228) from a low income, disabled, elderly person who was trying to use a Galaxy 4 watch phone he purchased from Verizon for emergencies.
     My neighbor, who has granted me a Power of Attorney, has paid Verizon $10 per month for the last 18 months for stand-alone cellular service on his watch phone, in addition to paying Verizon's charge for cellular service for his Android (Pixel 3a) cell phone. He purchased the Galaxy 4 from the local Verizon store when he switched to Verizon 18 months ago from T-Mobile. He switched to Verizon because his Galaxy 3 watch phone was unreliable on the T-Mobile network; the staff in the local Verizon store assured him that Verizon's "simultaneous ring" capability would work on the watch phone without his cell phone being nearby or on, and without Wi-Fi service. A staff person in the Verizon store also told him upgrading to a Galaxy 4 would allow better support for the watch phone. Nevertheless, he experienced the service interruptions widely reported on the Verizon Community, which precluded him from using his Galaxy 4 as a "medical alert" device. (In preparing a complaint against Verizon, I found on the T-Mobile Community website complaints similar to those on the Verizon Community website. The Galaxy watch phones were unsuitable for use as "medical alert" devices for disabled people.)
     My neighbor has now obtained a real medical alert device to replace his unreliable watch phone. But Verizon wants to penalize him $228 more for not paying to use the Galaxy 4 for an additional 18 months remaining on his 36 month service agreement. (He will then have paid the $228, plus $180 for unreliable service for the first 18 months of his service agreement, $90 for the device during the first 18 months, and $180 for the trade-in value of his Galaxy 3 watch phone.)
     The question now is whether to press for a refund of the charges during the first 18 months of deficient service or only seek to void the charges Verizon says he owes for the remaining 18 months of service. Does anyone have any suggestions?

---

This is not a penalty.  The only thing he owes is the balance on the watch.  He can sell it on Swappa to recoupe some of the cost.  He had 30 days to try it out, and return it if it wasn’t doing the job expected.   Once the watch is paid off, he owes absolutely nothing for service. I don’t know why anyone is under the impression that he owes for another 18 months of service.  That’s not correct.

The balance of the watch installments should be published in his online account.   

[peterjadams]

• Verizon sold a Samsung Galaxy 4 watch phone as a medical alert device to my elderly, disabled neighbor and many other similar customers. Verizon knew that Samsung was issuing software updates repeatedly for this device due to its stability problems. It was not reasonable to expect my neighbor to figure out within 30 days of his purchase from Verizon that his Galaxy watch phone was not capable or reliably functioning as a standalone cell phone, especially as Verizon repeatedly restored the cell functionality in the first 30 days and in first year but did not disclose the software problem with the watch phone. Verizon should not have discriminated against elderly and/or disabled people by deceptively selling Galaxy watch phones as medical alert devices. 

[mama23dogs]

 especially as Verizon repeatedly restored the cell functionality in the first 30 days 

um….clearly was not functioning as expected.   How was this not a red flag?   

Neither Samsung or carriers advertise any medical alert devices.  
pay it off, sell it.  
Call to cancel the line.