I have a wireless phone in my account that has Share Name ID correctly configured. However, when this phone calls anybody with a Verizon landline phone, the caller ID displays incorrectly as the company who previously owed the phone line more than 10 years ago. Customer service has been unable to fix it so far and it continues to cause problems.
If share Name ID has been updated correctly, additional options are limited. There has never been a directory for cellular customers. By using the steps listed here:https://www.verizonwireless.com/support/knowledge-base-49073/ you can update your user information. If the issue persists, we don't have additional options for wireless customers.
So you are saying Verizon Wireless does not have the means to make sure Verizon Landline displays the correct Caller ID Name when a Verizon Wireless caller calls a Verizon Landline phone?
Not at all. To clarify, with regard to the Share Name ID process it must be set up on your end in order for the number to display on the other persons end. If you have not corrected this information using the Share Name ID steps listed the receiving end will not have the name populated. The only option that we have would be our Share Name ID process for our Land line service and Wireless service as well. Does this make sense?
Share Name ID for the wireless line in question is configured correctly. Its set to the person‘s First and Last Name. When the person calls a Verizon landline, it shows as “Mr Sweep”, a former local chimney sweep that advertiser the number prior to assignment to me almost ten years ago.
The other wireless lines in my account all display the same as their Share Name ID.
Have you attempted to reset this through your My Verizon account? This steps for such can be found here: https://www.verizon.com/support/share-name-id-faqs/#:~:text=Share%20Name%20ID%20is%20a,customers%20w...
I've changed the Share Name ID and will give it a few days to see if that takes this time around.
So it has been a week now since I changed the Share Name ID on the line in question and there is no change on caller name displayed. It still shows Mr. Sweep.
I am sorry for the hassle this has caused. To confirm, the online account still shwos the correct information? Is this only affecting Verizon landlines or all other landline and applicable Caller ID systems. YaleK_VZW
It only affects the line ending in 4162 on my account and it appears only to be calls made to Verizon landlines. I tested it with a VOIP phone provider at my work place and the Share Name ID shows correctly on Caller ID Name there.
Thank you for getting back to us cochranjay2. I want to gain some clarity on the information you provided. You mentioned that the caller ID does show correctly on your work phone, but not on the Verizon landline service. Have you called multiple Verizon landline numbers? If so, is this issue the same on all of them? Also, what about other landlines that are not Verizon and not your work place? Please provide us with those details so we can ensure we are providing the proper solution.
RashadM_VZW
To my knowledge it is only Verizon landlines in the greater Washington DC area. The person using the phone primarily uses it in the area with calling to the same area.
cochranjay2,
Thanks for confirming. At this point further options are limited on our end. The reason for this is that we know we are broadcasting it correctly. If we weren't it wouldn't show up correctly on your work phone and other phones. Not all carriers choose to use our database when showing Caller ID however as some have a database of their own they pull from instead. If that is the case, this would need to be updated on their end. I understand in this case the other carrier is Verizon landline, but we operate as separate companies. If this continues I would have the customer whose phone this is showing up wrong for contact Verizon landline to have this lifted up there.
AndrewT_VZW
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