As the title says ... We used to have "ok" service. We could certainly get by with it. But beginning just a few weeks ago the service got really bad. I have less bars and often even if I have a bar or two I cannot get to the internet. Just yesterday I was completely unable to send an SMS both from my home and then again from a destination about 10 minutes away.
My wife is having the same experience.
We both have iphones, she has an 8 and I have a 10.
We have rebooted our device and reset network settings multiple times.
The area of concern is Lenox, MA. Although this is a general issue, our cross streets are Old Stockbridge Rd. and Hawthorn St.
Is there anything to be done?
We know how important it is to stay connected & are here to help! I understand both you and your wife are having service issues. We will need to gather some additional information. What error message do you hear/see when you attempt to send a text, place a call, and use data? Are you having the same connection issues when attempting to use Wi-Fi/Wi-Fi Calling? Have there been any recent changes to the area (construction, population, etc)?
KiaH_VZW
We don't typically get any one error message. I will give some examples of what I experience.
1) I write an imessage and hit send. The blue progress bar gets 80% across the screen and stops. My message isn't sent. It eventually says something like "failed to send message".
2) I write an sms and it says something like "failed to send"
3) In my browser, I can't get to the internet. Sometimes Chrome will say "No Internet Connection" but it mostly just hangs.
4) It is fairly common for us to show multiple bars but be unable to access data.
We are not having any issues over WiFi. We also using WiFi calling and that is also fine.
I'm not aware of any construction. We do live in an area that gets an influx of people in the Summer, but I'd be surprised that it is so many that my cellular data has been ground to a halt.
I really appreciate you getting back to me and hope you can figure out what's up. Thanks!
Thank you, Fattymelt. How far do you normally have to travel from your location before service picks up?
Hard to say, but I'd guess 2-3 miles and then things are different. For what it is worth, my wife was at the local farmer's market and overheard multiple people essentially complaining about the same thing. I'd say if you sent someone out the this location with a test rig, they'd notice things are not great.
Can we expect Verizon to look into this in a serious way? I appreciate that you've been following up!
We can certainly check this issue further, and submit a ticket to our network team if necessary, but we must complete some troubleshooting and check some settings on your phone (s) before a ticket can be submitted. What is the iOS version currently installed on your iPhones (https://www.verizonwireless.com/support/knowledge-base-206732/)?
AntonioC_VZW
Person9, thank you for reaching out to us. Making sure you have the services you need is important. Let's investigate the details. When did this start? What services are impacted (calls, text, data)? May we have your nearest intersection, City, and zip code, so we can accurately pinpoint your location?
IPhone X
iOS 14.6 (18F72)
What are next steps?
@vzw_customer_support
I sent these details a week ago and no response. Here they are again ...
IPhone X
iOS 14.6 (18F72)
I talked to my cousin who lives down the street and lots of people in town are complaining. Some have suggested that AT&T is better in our area. I might try a phone from AT&T, but will still keep my Verizon phone so we can troubleshoot.
What are next steps?
I'm sorry to hear you are having a service issue. When did this start? What zip code are you in?-Joe
It took me well over a month of being told that it was my phone! Finally last week we were told we had poor service in our area after having full 5 bars and no problems for the first 9 months we lived here. Their options are #1 use HD calling or wifi calling if that does not help or your don't have it you can BUY an extender. Well we don't have HD calling, our phones are on wifi and I will not give them another dime of my money! When your using wifi calling your not using cell service so your paying for service your not getting!!! I have honestly filed complainnts with the Better Business Bureau and am looking in the FCC
Same issue in Claremont, NC but we have Androids and I-phones that are now having issues with poor signal strength.
@Ahoyle1 ,
With such a large area like Claremont, NC, there are plenty of cell towers throughout the area, so there's a lot more that we'd need to know in order to help you. Focusing on your own phone for now, is there a specific area in Claremont where this happens, such as at home? If so, how is the phone elsewhere? -Russell
At home and surrounding my home I drop calls because I lose signal. Today a message that I am not connected to a Network popped up on my phone. We have been with Verizon a long time and never experienced an issue this bad.
Home and surrounding area of my home.
We definitely want to provide the service that you're accustomed to, Ahoyle1. Have there been any recent changes in your area? -Lorenzo
Same here in Memphis, TN. Verizon customer for 20 years. Places where I previously had 4 bars in my house are typically 2-3 now. I've checked my phone and wifi, and reset network settings as suggested. The problem is with Verizon.
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