Color me shocked! 
My phone bill was a little higher than usual this month due to an equipment change on another line I made a few weeks ago, I called customer support to have insurance removed from my line which was done in a few seconds and then explained to the rep that I may be a little late on payment this month due to lack of hours at work and being a full-time student my income isn't really that high.
The representative asked if I could wait just a moment while she looked into my bill for a moment, and I told her it wasn't a problem, after about a minute she came back and said she had applied a bill credit of $100 and asked if I would have any problems paying the remaining balance, I was shocked and said it would be no problem! She said that I've been a customer for over 2 years and have never made a late payment and therefore she was happy to make the adjustment for me.
I just got off of the phone and I can't believe that they just took $100 off of my bill, I was not expecting that at all, especially with how often people complain about their customer service, all I have to say is that Verizon has the best service by far (at least in my area) and I definitely plan on sticking with them after this.
Color me shocked!
Me too, I didn't even know they could do that and was basically just asking if I could pay a little late this month without worrying about my service being terminated (I've never been late before so I wasn't sure what the protocol was).
That's great service. You seem like someone who deserved that, too.
I've never had bad customer service from Verizon either. When I call, I treat the CSRs like I want to be treated.
While I certainly wasn't feeling like I was entitled for them to give me a break or help me, they went above and beyond my initial request and it was a huge help. I know it may not change much for their bottom line, but it's a big change for me as that's now $100 I can use for my other expenses this month.
Sent from my iPhone
WOWZER! Have you checked your online account to see if the credit has posted?
The credit was applied instantly, I even received an email confirmation and a text message this morning.
It posted immediately then I received a confirmation email and txt message this morning.
Sent from my iPhone
These are the stories that I like to hear. Because every time I talk with customer service, I am always treated very well. If I ever have a problem (which is rare), it is always taken care of. I never have any problems with my bill. It is always the same each month. Which is why I have been with Verizon since 2007, and hopefully many more! If you want to get somewhere if you ever have a problem.. be nice and respectful to the CSR's.
My experience has been the same.
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