IF YOU'RE CONSIDERING TRADING IN A PHONE TO VERIZON, READ THIS FIRST!!
Sent in a perfectly fine phone for a $750 trade to sign up with Verizon. 2 weeks later they tell me my old phone I traded in doesn't work and has a cracked screen. Sent me a pic of a phone (allegedly my trade in phone) that looked like the screen was shot with a BB gun. They then offered me $46 instead of the $750. I sent in a phone I babysat for 2 years with zero cracks and 100% worked fine. I have zero recourse from Verizon on this issue. So now I'm stuck in a $704 hole. Customer service is the worst and zero help after 4 hours. I even offered to sent them my brand new S 21+ back in exchange for my damaged phone... they declined. Unreal.
Misfitsp, we are truly sorry to hear about your experience. Allow us the opportunity to further review the details of your concern. We have sent you a Private Message. Can you please respond to that message? Thank you.
Replied within an hour of them "reaching out" to me and still no response almost a week later. DON'T JOIN VERIZON!
I know exactly how you all feel. I am GLAD that I took photos of my phone and the box and the shipping label that show the excellent condition my phone was in. I am contacting the FTC and the State's Attorney General and possibly a private attorney for a civil lawsuit. I had a $800 quote and they ended up giving me a $105 credit.
UPDATE to my post. I received my $800 full credit after sitting on the phone for an hour holding for the Trade-In rep. I told them I had pictures of my phone front and back. I was told they keep images of the devices. They pulled up images in their database and "could find no damage".
I would suggest everyone take detailed photographs of your devices before trading them in. I truly believe if I didn't have the evidence, I would not have had a resolution so quickly.
I am still troubled by this whole ordeal, and not happy about what I had to endure and what others are waiting for days and weeks to rectify.
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