I recently started a trade in for my family’s phones. I received a trade in box with one shipping label and two phone envelopes. I’ve sent in both of the phones but now my trade in status shows only one of the phones as being processed and the other is still marked as waiting for me to ship it. What do I need to do for Verizon to find the phone and process it?
It's important to know what's happening with your trade-ins. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa
I have return 2 of my old phone but I only got 1 white seal envelope. I also requested again for trade-in kit but I forgot to add my apartment. Can I send my two old phones one the same box, 1 with seal envelope and another without. I am worried I might not get credit for both phones.
Those are great questions. To clarify, there are two types of labels that might have come with it. One would be a return label in case you want to return your new phone within the return window. The other would be trade-in labels. Let's start there. Did you get two trade-in labels? The boxes themselves don't matter as much as the labels. They should go out in two separate boxes with the proper trade-in labels on each box that matches the phone. Make sure they're packed up well, so they don't get damaged on the way to the warehouse. If you have any questions about whether a label is a trade-in label or a return label or which trade-in label goes with which phone, please let us know. We'll help you sort through it.*Melissa
What happened with you issue? I've had the same issue Verizon is claiming I only returned one phone which is a complete lie. I have the tracking showing the box was returned
Mandylr Your satisfaction is important to us, and I want to ensure you get the assistance you need. Please tell me more about the situation? -Evelyn
I received 1 box and 1 envelope, I called and asked what to do, the agent told me to send both back together. I did and now I can't track my second phone. I've called numerous times to no avail.
I am in the same boat. I also would like to know what happened eventually? Did Verizon's trade in information finally show the correct trade-in phones? or you had to try hard to get your two phone's trade-in credit? I see this as a very common issue which had been discussed often: multiple trade in phones within one box, one shipping label. Anyone would think that by now Verizon should have a good system dealing with customers' trade in phones and credits in an honest manner.
Hello chiengina! We're sorry to read that you're having trouble with the trade-ins. We're happy to help. Please reply to our private note if you still need help.
~Aaron
I also would like to know what happened eventually? Did Verizon's trade in information finally show the correct trade -n phones? or you had to try hard to get your two phone's trade-in credit? I see this as a very common issue which had been discussed often: multiple trade in phones within one box, one shipping label. Anyone would think that by now Verizon should have a good system dealing with customers' trade in phones and credits in an honest manner.
What happened with your issue? I have the exact same problem. The new phones were shipped in one box with one shipping label. Inside were two white envelopes to return the two trade ins with ONE shipping label. I packaged as required and returned and they are saying on one phone. was received which is false.
Did anyone get this resolved? I have the same issue. I sent two of my iPhones for trade in but only one was marked as "assessed" and the other marked as "shipped". I sent them in the same time and say in separate packages since they each had their own shipping labels. It's disappointing that something like this is still a problem.
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
When it comes to the trade-in on your devices, it does depend on the devices, each one has their own department for trade-ins, some might take longer then others. If the device was received in before the trade-in date, you are good. Sometimes it can take 1 to 2 billing cycles to get the device processed, and reflecting the account. *Rhonda
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