Hello, who could I contact to troubleshoot why an AT&T modem sending SMS text messages from my work is being blocked?
My office has a service that uses an AT&T modem that sends out SMS text messages to a group of people. Any of those people who have phones from Verizon, or a cell phone provider that uses the Verizon infrastructure, stopped receiving messages about 3/2/2023 before noon. We’ve been able to verify that anyone in the group who has a phone from any other cell phone provider that does NOT use the Verizon infrastructure, receives messages just fine.
This isn’t a case of a call being blocked or needing to reset the phone, reset the network on the phone, etc. Every single person with a Verizon phone or a phone from a cellular provider that uses the Verizon network stopped working all at the same time.
Who can I contact or call to inquire about and troubleshoot this issue?
Thank you
Thank you for reaching out to us here at Verizon.. Please private message us for further assistance.
*Mabell
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