Very disappointed to be hit with $140 upgrade fees and activation fees for getting the best phones for what’s supposed to be the best network. Charging fees for Verizon to do absolutely nothing is wrong. Today I was told it was because “Verizon offers a wide range of support and for a seamless transfer” providing tools and support is basic customer service to insure your customers remain customers. I understand that all carriers may charge fees but it’s not right and I’ve been with Verizon 6 years and should be able to expect the best from a company claiming to be the best. I ordered everything online and setup sat home myself Verizon got the sale. If you want to be the best then be better then the rest and stop lying.
#upgradefee #verizon #stoplying #basic #customercare #disappointed #justwantedthebest
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