Traded-in a device for the credit they are offering.
Few weeks past, I receive an email saying the device received is different than device expected.
I knew something like this might happen and took a video shot of packing the phone in the box they had sent me.
What kind of process is this? Where can I reach out to correct this?
Phone sent in: Samsung Galaxy S20 FE 5G in Cloud White
Phone they claim they received: Samsung Galaxy S 5????
shalom125, we can help correct this trade-in promotion for you and ensure the correct trade-in value. We've sent you a private message to assist with this going forward. Thank you!
- Alan
Issue was not resolved.
Can you provide a fine print with the statement Verizon employee not eligible for the offer?
Sorry to hear that the issue was not resolved! Can you share more details with us. What exact statement are you referring to? ~David
@vzw_customer_supportMy issue was not resolved. Please message me the link again or please let me know who I should talk to.
Hello, shalom125. We are going to send you another Private Note with the authentication link. *Cassie
i'm having the same issue, I sent my Samsung note 10 plus to them and that said device was different than expected. How could that be? The IEMI matches!
I have had the same issue. Even the IMEI2 number they say they received matches the phone I sent, as well as the number, when searched, shows the phone I sent, not the cheap phone they say they received. After multiple calls and hours on the phone, I still do not have a resolution. I was supposed to get $1000 for my phone and I'm only getting $400. We sent 2 of the same phones and the one with the broken screen was processed fine ( I will add the promotion covered broken screens at the time of trade in). I'm starting to regret my choice in changing carriers.
Scoop480, we definitely understand the importance of getting the credit you are entitled to for your trades. We are happy to take a look at your account for details. Please respond to the Private Note sent.
*Joshua
@Scoop480 this is the EXACT issue I had! They said they received a phone that I've never even owned. I spent an hour on the phone with someone who said the issue was resolved but they still have not updated my account (this was a couple of weeks ago).
I have been a customer of Verizon for 20+ years and have done multiple phone trade-ins and never had an issue. The only reason why I turned in my old phone was because of the $799 trade-in deal!
I just traded in my mom's phone and took video of me putting it into and sealing the box as proof. Frustrated at how this is being handled (or NOT being handled, as the case is here).
We always want you to get any promotion you qualify for.*Melissa
I want that, too! So how can this finally be resolved??
We are happy to review your concerns with you in depth. To allow us to do so, please leave us a Private Note here. We are always happy to assist in any way that we can!
*Robert
same thing just happened to me with white pixel 4a 5g. They say they received pixel 1 black.
Both with same imie
Hey there. Sorry to hear about the concerns with your trade ins. We'd be happy to help however we can. To get started, please send us a Private Note. *Kris
same thing just happened to me. Traded in a Sony Xperia 1 II UNLOCKED! for the $800 promo for upgrading to a S22 Ultra. so i did it. got an email saying they got a different device and they are giving me $0! for it. saying they got a Galaxy S 5 Mini instead. Super upset because that sony phone was expensive and unlocked so any Employee could've swiped that phone once it hit the trade in center in TX.
the agent submitted a ticket and locked in my promo for 2 months until this gets resolved. if it's not going to be honored, i want my Xperia mailed back to me. i've been a verizon customer since i was 15 years old. i'm 34, never had this issue before really ticked off that my trade in is looking to be stolen and i have to deal with the consequences.
This is crazy, same thing happened to me today. I sent a OnePlus 7 Pro to get the $800 promo for upgrading to a s22 ultra. I got the exact same notification saying they received a Galaxy S5 Mini and now get $0. I'm not sure what is going on here but Verizon if you are listening please do something to rectify this problem with your trade in centers and fix this trade issue for me.
Still no resolution for me! I spent an hour or so on the phone to get it fixed. They said they would credit me back and never did.
Hello, this is not the experience that we want for our customers, please feel free to send us a private message in order to assist you with this situation.
Verizon is always here to help>Jessica
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