An Accepted Solution is available for this post. Jump to solution.

Why am I getting a message that says I am roaming when I place a call?

Error2023
Enthusiast - Level 1
‎01-06-2023 06:38 AM

When I try to place a call I get a message that says "You are roaming, to call your mobile carrier or any other phone number, purchase a calling pin by pressing 1 now. To make a collect call to a mobile phone or a landline phone dial 2 now" and I cannot receive calls. However, in the network settings it says I am "Not Roaming". In addition, I can send and receive texts and access Data using the phone.  

This question has been asked three times in the past (2014, 2018, and 2020).  A lot of people noted they had the same problem.  I did not see an answer in any of the other threads.

I have three older Iphones (an Iphone SE, Iphone6SE, Iphone7SE), which I have had for several years.  This morning, the oldest of the three (the IphoneSE) started giving this message.  The other two phones are working just fine.

2 people had this problem.
Reply
1 Solution
An Accepted Solution is available for this post. Jump to solution.
Error2023
Enthusiast - Level 1
‎01-06-2023 08:52 AM

I stopped at the Verizon store, and the person their was able to quickly fix the problem.  He switched  roaming to "on"  under Cellular settings, and the phone started working.  He thought the problem may have been related to shutting down the 3G network, and said something about changing  a setting for 4G.  I later turned to roaming back to "off", and the phone continues to work.  

View solution in original post

0 Likes
Reply
5 Replies
An Accepted Solution is available for this post. Jump to solution.
vzw_customer_support
Customer Service Rep
‎01-06-2023 06:43 AM

Good Morning, we will be happy to assist you! Would you please send us a Direct Message so that we can better assist you?

*Lisa

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Error2023
Enthusiast - Level 1
‎01-06-2023 08:52 AM

I stopped at the Verizon store, and the person their was able to quickly fix the problem.  He switched  roaming to "on"  under Cellular settings, and the phone started working.  He thought the problem may have been related to shutting down the 3G network, and said something about changing  a setting for 4G.  I later turned to roaming back to "off", and the phone continues to work.  

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
vzw_customer_support
Customer Service Rep
In response to Error2023
‎01-08-2023 08:56 AM

I'm so happy to hear your issue was resolved at the store Error2023. Please don't hesitate to reach out to us if you have any other questions or concerns.

 

-Kinquana

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
w1pqo
Enthusiast - Level 1
In response to vzw_customer_support
‎01-11-2023 08:59 AM

I am having the same roaming message.  Also,  calls received go directly to Voice mail.  Tried turning roaming on-still have the problem.   Stopped into Verizon Store and tech checked all the settings and could not solve the problem.  Phone is Motorola E-40

Reply
An Accepted Solution is available for this post. Jump to solution.
vzw_customer_support
Customer Service Rep
In response to w1pqo
‎01-13-2023 09:08 AM

Let's look into your roaming concern. When did the problem begin? What is your current zip code? 

-Yani

0 Likes
Reply