Why did I just start getting a "SIM card is not from Verizon wireless" notification? I haven't done anything with my SIM card
This problem cropped up a few days ago. There is a discussion on Reddit in the Verizon subreddit. Seems to be happening on Verizon branded OnePlus 8 phones. Here's a link to that:
https://www.reddit.com/r/verizon/comments/wzeyj5/sim_card_not_from_verizon_wireless/
I bought a new s22 ultra.. $1400.. and have not received one voicemail notification, and I had a few text come in on first day or two.. then nothing.. I can send texts.. but do not receive.. it's been 5-6,weeks.. and verizon hasn't helped.. I've called customer service several times... tech support. I've even tried the 2nd tier, he sent me to asurion... ?.. ( thats insurance). It's a brand new phone.. now going to samsung to try and resolve... I'm P,,,,ed.. every time I call verizon to fix , they try and up sell me... on more add on's.. are you joking?.. I should get a free month of service... I've done a the steps. Reboot, restart wipe cache. Factory reset twice.. this is obsurd
Hello RJG844,
I would be concerned too if I were having any issues with my device! What is the make and model of your phone? Where did you purchase it? Where did you get your Verizon SIM card?
-Christopher
The phone is the verizon branded OnePlus 8 5G UW, purchased from Verizon. The SIM card came with the phone. If you look at the Verizon subreddit link I posted, you'll see others with the exact same phone have been reporting the same problem. This started well before the recent security update so it was not the update that caused it. Everyone is reporting they did nothing to their phones when this notice started appearing. The phones seem to be fully functional and the notification is easily dismissed. Still it indicates an issue that should be resolved.
Thanks for looking into this issue.
crdennett,
That sort of message would get old quickly. I know how important it is that your phone work correctly. Are you using a Verizon SIM card in the phone? When you dismiss the notification what triggers it to come back?
-Andrew
As I noted previously, the SIM came with the phone when I bought the phone from Verizon over 2 years ago. This just started happening to me and others with the same phone in the past week or so. The notification reappears when the phone is rebooted.
Charlie
I would be wondering the same thing as well. I would love to help. Has the device experienced any damage? Have you tried to remove the SIM card and add it back? Amber
The device has received no damage. I had removed and reinserted the SIM card. The message still appears. As I noted I'm not the only one with this issue. Maybe check out the discussion on the Verizon subreddit I linked to above and see what others are saying. Maybe even respond there if corporate policy allows.
I depend on my device daily, so receiving a sim error is very alarming. I will be more than happy to assist. Please share with me did you notice this after anything new has been done to the device (software update, new app installed, etc)?
-Rodney
As noted earlier, nothing was done prior to this message appearing. It can be dismissed and will reappear on a reboot. And it's not just me. Others have reported the exact same issue. Please see the link to the reddit thread I posted above.
Thank you for confirming. We would be happy to take a closer look at your line and try a few steps to see if we can get the message to disappear as you are not using a SIM that is not from us. Please be on the lookout for a Private Message from us. ~Roger
Hello there. Does the message about the SIM card appear right away after rebooting it or after using a any speicific app or service? ~Roger
It appears after rebooting. You may also want to check out the link I posted to a discussion on Reddit. Others are reporting the same and you may find additional information there.
Thanks for that additional detail, credennett. This issue has been lifted up to the appropriate team as well as reported to the device manufacturer in order to obtain a resolution via software update.
-Genesis
Getting the same issue. Hard reset phone, went to Verizon store, got a new sim, and also got a new phone (warrenty replace) nothing has resolved this issue. Must be something network side that changed. Seems to be a common occuranceper the mentioned reddit thread
Having the SAME ISSUE & working it with technical support. Not confident yet.....
Oh, no! Dealing with SIM card issues can be a headache. We are here to help. Please send us a Private Note to better assist you. ~Gilbert
S1ryfe, if your issue is still unresolved we can help file an IT ticket to address the SIM error message internally.
We've sent you a private message to further assist. Thank you. - Alan
OnePlus 8 5G purchased just over a year ago. It has a verizon SIM card, but I replaced THAT as well with another sim from a local verizon store.
Is this a problem that is being resolved? I placed a call to my local shop where I purchased that phone, they suggested I should seek a warranty replacement (even though it is out of warranty but still functions)
Hey there, Don. Sorry to hear about the concerns with your device. To clarify, has your SIM card been replaced at anytime since experiencing this? Additionally, another option would be to power down your device, remove the SIM card for at least 60 seconds, and inserting it back in to ensure it is seated properly in your SIM tray. *Kris
Start a new topic or ask questions in the open forum.
