I've asked this question before as well as called as well as gone into stores.
I am in a 4G area. Not on the fringes of it, but right in it. Most days I am on 3G. I'd rather have the 4G that you advertise and promote and ultimately I pay for, but 3G works so whatever. Since 6am this morning I cannot get anything other than 1x, and I've lost that several times.
This is not the first time this has happened. It happens on average once a week...I am "using" 1x the entire day. I even posted something on here just a few weeks back....no reply from customer service....GO FIGURE!
What zip code? Are you indoors? Large concentration of people in the area?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
14564. in and out. Rochester is a small city of ~200,000. Surrounding towns included sub million total.
Thanks for the info hobkyl. As your wireless provider, we want to make sure that you are able to enjoy your wireless service. That is our commitment to you, our customer, and we would like the opportunity to refresh that commitment with you today. With that being said, let's get started. Are you still having issues with your service? Also, what make and model device do you have? I'm not showing any issues reported in the zip code that you gave, which is a good thing. If you can also share with me the software version on the device that you have then that would be great.
ArnettH_VZW
Follow us on Twitter @VZWSupport
Yes I am still having issues. Droid Razr M. Version 4.1.2
I've heard the same condolences from countless vzw reps, and have never gotten anywhere with any of you. I've had service tickets opened. What it always boils down to is I live in a "fringe" area (despite your maps saying otherwise) and I live in a valley. The "valley" that they say I live in is NOT a valley and many other vzw customers as well as customers of other other providers do not have the same problems. With all of this, I was simply told I could waive my termination fee and leave vzw as there is nothing that vzw can do or is willing to do to fix the problem.
So...lets see what it is that you are going to be accomplish for me as your customer that you are committed to. I'll be waiting.
I appreciate all the time you've taken to speak with us already, hobkyl. Terrain can certainly cause trouble with signal, but you should be able to get the same service that other Verizon Wireless customers in your area receive. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me back so you can send me a private message with your name and mobile number. We'll take a closer look at all the work you've already done.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport
I sent the information as requested....yet again.....nothing
Hi hobkyl. I truly want to make sure you get the response you've been waiting for. I don't see that any direct message has been sent to me, so I've gone ahead and sent you one that you can reply to.
I'll be looking forward to hearing from you soon.
JenniferH_VZW
Please follow us on Twitter @vzwsupport
This is NOT a customer service site, but a customer to customer site. You need to contact VZW directly from another device so they can troubleshoot. 800-922-0204.
Choose option 3 Tech Support from the menu tree
Ive tried that, i get the same run around.
An example of the runaround you get when calling into tech support:
Nope did not get it, and have sent you yet another one. VZW is crap and has only gotten worse since I posted this. I know exactly what's happening...you are throttling my data.
Hello hobkyl. I did receive todays message and look forward to working with you and being able to review your account. Please check your private messages for my reply.
JenniferH_VZW
Nothing there.....
I have definitely experienced degraded connection in my area - inside, outside, all around the town - varying degrees of service from 3G to 4G to 1X to no service. This is happening with phone as well as data, but more so with data.
I think Verizon is growing in customer base, and the number of customers vs the number of towers to handle said customers is causing issues everywhere. We are almost ALL using smartphones, tablets, iPods, etc. to access the airwaves, byways, satellites, wireless networks, and connected networks. I'm guessing that Verizon is growing so fast that it is unable to handle the traffic on a consistent basis. Some area had been without service for a couple days - even a Verizon outlet! I'm referring to logged report >Ticket number removed< which specified outages and degradation from VanWert Ohio to Huntingtin Indiana.
I called a rep the other day who decided it was because I was on the fringes of tower coverage - told me they can't guarantee covereage inside a building! Of course, I have been in the SAME house for 25+ years, been a Verizon wireless customer for at least 15 years, and have had smartphones for more than 8 of those (if not more). Why is my building an issue now? This is happening at work, at home, on the road . . . The Verizon rep remotely controlled my husband's phone saying it was an app issue - but it is truly affecting ALL of our cell phones, not one particular type or brand of phone.
Come on Verizon - please upgrade the towers to accommodate your growing wireless population!
Message was edited by: Verizon Moderator><
I'm not the only one experiencing it I see. Jodyg...by chance are you on an unlimited plan?
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