I wanted to make this post to inform everyone.
For over 17 years I’ve been with Verizon as loyal customer. Prior to Verizon I had T-Mobile and I ended up switching because of the support I got in stores and how personable their help was over the phone for my parents. It’s 17 years later and I can tell you this is changed drastically.
and I ended up switching because of the support I got in stores and how personable their help was over the phone for my parents. It’s 17 years later and I can tell you this is changed drastically
Getting a hold of someone real on the phone requires a very large time investment, and you also need to be willing to jump through several hoops the three times I attempted I ended up getting somebody on the phone working in a call center from somewhere not in this country, which in all honesty is fine except they had no idea what I was asking or how to help me. It was a very simple request, but they kept giving me random information not even pertaining to it. All I do is get the runaround and I can’t even call my local store because it directs me back to the automated system.
This whole situation is incredibly unfortunate and is showing Verizon‘s true state. I will be switching to AT&T and removing all eight of my lines from Verizon along with partnering with procurement on my team to remove it from my business. I tried several times to talk to somebody about this but no one at Verizon cares if I or you leave .
If you’ve only had Verizon, I encourage you to branch out and try other carriers. Many of them have equal coverage now and their customer service is much better.
AlexanderPhoenix, we are so sad to learn of your experience when reaching out to us for assistance. We always want all of our customers to get help from us when they need it. We apologize that there are hold times when calling Customer Service, however we want you to be aware that our customers can also reach out to us through our online chat service on our website or even through Facebook and Twitter to get help right away too.
If you have not already left us, please respond to our Private Message we have sent you, we want to help address any issue you are experiencing with our service.
-Steven
I returned to Verizon just last month and have encountered the same problems. Run around, reps in the Philippines that have no clue what they are doing. I left Xfinity for these reasons believing I was returning to the Cadillac of phone carriers. Instead, I’m chatting online, texting or speaking with the same call centers as Xfinity. So sad. All I wanted to do was claim my promotion e-gift cards Verizon promised me, but I can’t get through to the correct person.
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