Completely unacceptable service and billing for a major utility/service provider. I have not been able to send or receive calls for three days and can't get an explanation or estimated time of recover. There's not a business contingency plan? The online support and web site in general is a complete maze that makes the user go around in circles, making it nearly impossible to find the customer service number. I have to call the billing department several times a year for various problems. There is absolutely no reason for me to use Verizon once my contract is up. Are all the other wireless providers so bad that people are actually renewing their service contracts with Verizon?
Hi jt464 - We do strive to offer you the best service at all times! We do not want to lose you! I would love the opportunity to restore your confidence in us! May I have your zip code to reference the area? Are you getting a specific error when making a call?
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport
My zip code doesn't matter. I can use an identical device from the same location. My confidence cannot be restored because I have not been able to use my phone and do my job for FIVE days now. Verizon will not even explain the reason or acknowledge that this is more than a minor outage. Absolutely unacceptable and irresponsible for major service provider. No business contingency plan in place?
Sent from my Verizon Wireless 4G LTE smartphone
If it's only your device, there is no outage, major or minor, to acknowledge. Your phone has failed, and you would need to speak with someone in retail for a resolution.
Four different customer service reps told me that it was an outage on 3 consecutive days that I called. On the second day, the rep handed me to tech support who said there was an outage and he could not find an issue with the device. On the third day, a tech support rep set up a shipment of a replacement phone that will likely not get here until tomorrow, so I will have effectively been unable to do my job for SIX days. Are you telling me that there was not any outage? Why could users and customer service agents unable to log in for over 2 days?
Sent from my Verizon Wireless 4G LTE smartphone
That was a "My Verizon" outage, which has nothing to do with your coverage. Once again, if you were told it was a network failure, they're wrong.
Ok, thanks for all your input on this. Your original contact to me was
in regard to restoring my confidence, but this conversation has only
weakened it, which was almost impossible to do since it was so low to
start with. I'm definitely just going to serve out my contract and look
for another provider. Check major news outlets and several thousand
twitter users about that outage, though - it happened whether Verizon
will admit to it or not. Sorry to sound sarcastic, and don't take
anything personal, I understand you have a job to do, and you're not
responsible for your company's decisions and practices.
I'm not a Verizon employee, nor have I ever been.
I'm telling you that from my personal experience as a cellular technician, if no one else has an issue at that area, yet you do, it would pinpoint an issue with the device.
You wanted the correct answer, and I'm giving it to you regardless of your confidence. I, personally, couldn't care less whether you stay with Verizon or not.
Thanks jtr64. If you are experiencing difficulties in every location, it would indicate it is device related. What make and model is it? Was it working well prior to 3 days ago? Did you test it in multiple areas before?
JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport
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