Today marks 8 days that I have essentially had no service with Verizon. I have had Verizon for over 16 years. Last week we went over our 10 gigs of data, when I called in to Verizon to ask about paying for more gigs it was suggested that I upgrade to an Unlimited plan. Not only would we have the same speeds and service, but it would be less expensive. So I changed the plan, since then I almost always have no service unless I'm on wifi. The other night I was involved in a car accident and wasn't even able to call 911 on the phone without it failing the first two times. All 3 phones on the plan have been impacted. The phones continually have no service, and drop calls. They internet is non existent if not on wifi. My husband has the exact same plan, but we aren't on the same one and he has absolutely has no issues. I've spent over 11 hours on the phone with Verizon, they've submitted a ticket and I've spoken with tier 3 tech support and nothing has been resolved. I've made multiple trips to the store and have had my SIM card changed 2 times. I have also reset my phone multiple times with tech support. The associates in the store told me they've never seen anything like this, even when I had four bars inside the Verizon store they weren't able to load anything on the internet.. No one has been able to explain what is happening to the service or why. I'm assuming it has to be something with the towers and syncing the phones properly.
I have seen similar posts in the forum, but I can't find any with an update about how or when it was remedied. I'd love anything that would help me understand what the issue is or if its happened to anyone else and how it was fixed.
