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techin We always want to help make sure you receive any promotions you have coming. We have sent you a private message here in this forum.
techin We always want to help make sure you receive any promotions you have coming. We have sent you a private message here in this forum.
no update from Verizon yet
I have not received my trade in credit or anything for 5 months now. When I tried to talk to a Verizon Agent in February, I was told it will appear on the March billing cycle. When I tried to talk to a Verizon Agent in March via "Live Chat" online, I was told it will appear on the April billing cycle. When I tried to talk to a Verizon Agent today via "Live Chat" online, I get no response... legit says "Hi there! I'm a live representative, How can I help?" and I stated my problem... no response. It has been 45 minutes now... So, @techin , did @vzw_customer_support ever actually resolve this, or do I need to file with small claims court to try to recoup my money or recoup my old phone?
We definitely want to make sure that you receive your trade-in, jeffreyablack1. We sent you a Private Note so that we can assist further.
I have the same problem
Trade in was received Jan 19, 2021.
As of April24, the phone has still not been assessed and of course no rebate
called in March and was told by a rep named England that it would be resolved by April billing cycle and she would call me personally to check and see that it was resolved. I told her I didn’t believe her and she told me her supervisor checked up on these complaints.
Still no call, no rebate, forcing another useless call to a number called customer service. Still waiting on hold
I have been a Verizon subscriber for at least 20 years but that doesn’t seem to matter
Rlbrenner0417
I'm having same issue. Received notification that trade-in was accepted and I should be receiving monthly credit but after several months, nothing. Have had several chats where agents verify the credit and state to wait a month or two but still no credit. Please help.
SAME ISSUE! Had a grandfathered unlimited plan they talked me into "upgrading" to get a trade in credit. Took my phone, gave me a new higher priced plan and NO CREDIT has posted in months! There should be a class action lawsuit on this considering how many posts im seeing about this issue.
I've been calling monthly to resolve our trade-in program credits. Each month they say the "fixed" it, but each month, guess what, nope. We traded in two phones, one phone credit is working fine, the other, nope...no credit. On hold right now making my 5th call in as many months to resolve the credit issue.
Verizon needs to get it's act together on this trade in program! It's an absolutely customer service nightmare.
Oh, no! This is definitely not the type of experience we want for you. We want to ensure you get your trade-in issue resolved. We've sent you a private message for further assistance. - ChristianP_VZW
Oh no, LilCh! This is certainly no the experience we want you to have! Our intention is to help you in the best way possible and provide the world-class customer service you deserve. As a consumer myself, I completely understand the importance of taking advantage of the Trade-in Promotions, and I assure you we are here to help! Can you please send us a Private Message to better assist you?
Rlbrenner0417, we love your loyalty to Verizon for the past 20+ years! We do want to make sure that you're getting the assistance that you need with your trade-in device. So we can get the specifics of the wireless account, I've sent you a Private Note. Please reply back to that Private Note. KevinR_VAW
Verizon made it look like we got all our monies BUT when it came down to it, all they did was give us a couple "free months to out lines. Nothing more! Beware!
We're happy to help with any trade-in concerns. Send us a Private Message for assistance.
*Whitney
I have exactly the same problem. Pixel 4LX traded in at the end of May, trade in show received but no evaluation yet (we are 1 month in).
There is also a confused history associated with the status - at some point the trade-is is marked as received but not as expected, some days after, it is marked as received.
I have been 3 times in touch with Verizon support and what I was told is that at some point they will take care of it and that I should get back if I will not see the trade in value present in my future bills.
This look like a fraud to me - I traded in a $$ expensive and still valuable device, I can't get the status of it, I can't have it back and I can't have my trade-in value back. In the meantime I bought a new phone from Verizon that I'm paying for and I based my decision on the fact that I was counting on the trade-in value.
Worst experience I ever had with Verizon so far. This trade-in process is completely broken.
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Same problem. Spoke with the agent and they told me that box just sitting at the warehouse, need to wait for more...but he cannot find my trade-in info, even asked for the UPS tracking #. The first weird thing -they provided paid label with a tracking #. Second - the agent found only my old trade-in (6 or 7 years ago). They really don't even know trade-in info and even that I activated my new device a long time ago. Something wrong with their system and they don't know how to resolve this ... I'm paying 350-400$ for my lines and I'm thinking to switch to ATT. They still offering for me to pay back my early termination and all devices payment charges
I can only imagine how frustrated you are Eugene, this is never the experience we want for you. I know that I would be upset if my trade-in did not go smoothly. We want to ease that frustration. We have sent you a Private Message so that we may assist further.
I read these and backed out of the trade deal, thanks for posting.
We don't want you to back out of any great deals. I would love to help. What questions do you have? Please tell me more so you can take advantage of some great promotions. -Amber
We "Traded up" to 2 new phones on June 17th 2021. I looked up our old phones on Verizon's "trade-in offer" and found my XR 128 gig was worth 579.99 My wife's S10e 128 gig was worth 680.99. With that in mind, I ALSO used my 45 dollar rewards to buy the IPhone Mini 128 gig and her Samsung S21 128 gig..... ( mine was 799 and hers was 749 ( it could be the other way around) Anyway, I send BOTH PHONES back to Texas with their original boxes (yes we keep everything) and they were sent with screen protectors and the phones were VERY CLEAN wen sent back. I was "offered' 300 for my XR which is WAY LOW for what my phone was originally offered and NEVER heard about my wife's S10 at all. This leads me to believe we were taken advantage of by Verizon and the ONLY reason why we traded up was because we were moving and we lived in a NO TAX State. We have had Verizon for almost 20 years now. I've spoken to 3 different Verizon Reps, nothing is coming to fruition with this sour deal. My bill should have been about 114.00 with the "new trade-in money" but it's now about 151.00 We originally had a bill of 130.00 when we were paying on our old phones and now its MORE than we were originally paying. BTW after my phones were paid off, my bill would have been 101.xx
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