unable to set up voicemail

s_renee
Newbie

I am unable to set up my vm on the samsung galaxy 7.  Afterdialing *86  nothing happens. I get no prompts or instructions on what to do next.

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FERN7313
Enthusiast - Level 1

You have to press SEND after *86

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jasperm_vzw
Verizon Employee

Setting up your voice mail service should be a lot easier to do. Let's get you set up today. To clarify, is this your first time setting up your voice mail as a new customer or did you just upgrade your device? If you upgraded you would need to call your voice mail and then press # to interrupt the greeting and follow the prompts to enter your password and retrieve your messages. 

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