i was trying to upgrade my phone to a new iphone 13 mini. When i was purchasing the phone i obligated myself to pay $16.66 per month for 36 months and to pay an upgrade fee and sales tax up front. However, a screen came up saying my monthly expense would go up by $28.64. That is $11.98 more than quoted. I called and after several holds and a lot of time, I was told that this is sales tax. Obviously, it can't be sales tax and I made no changes to my plan. I was transfered to Accounting or Billing and when I asked the same question, I was told i was being transfered to Sales. I said goodby and hung up.
Can anybody tell me what this charge is for?
Good afternoon, walexspencer! Verifying the details for your order is vital, and we are here to help! Can you please send us a PM to better assist you?
i could not see how to send this as a private message. i did not order the new phone because i could not get an answer to my question. it seems my bill should only go up by $16.66 per month for the purchase of an iphone 13 mini. my current base bill is $108.35 per month and you show my new bill as $136.99 that's a $28.64 difference.
My apologies for any confusion, walexspencer. I have sent you a Private Message. Please respond to it to proceed.
-Natasha
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