The app and website both won't let me pay my bill and says I can't add more bills to the monthly cycle. The card is perfectly fine and I have tried all of the other links in the discussion. I cannot make any calls or use data at the moment.
Getting the same message and I’m only trying to enter details for auto pay???? Spent forever with a Two yesterday getting the account turned back on after the online and phone system kept trying to say the zip code with my bank wasn’t correct.
Seems like a huge problem
Can't add anymore funds this monthly cycle!! Tried all the links Verizon has suggested with NO success. I've not even had this prepaid cell plan for one year and I sorely regret ever, ever signing up. It's been one problem after another. Adding funds to checking my balance as 00.00 to latest " problem". I wished I had read reviews all the way back from 2015. One unsatisfied customer after another. Taking my complaints to FTC. I should be able to login into my account and view it. Sometimes it takes days to even access it!!!
Did you ever get to the root of the problem ? I'm having same issue and it's showing on bank statement everytime I've tried but never actually took money . Card is 100% fine and funded .
Thank you for reaching out to us here at Verizon.. Please private message us for further assistance.
*Mabell
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