Correct Data Representation?

[BlueE46]

The My Verizon App on iOS reports data usage in kilobytes (KB) whereas the web version of My Verizon shows usage/data in megabytes (MB).  Which one is correct? How can one report this to Verizon to add to their updates?

[Snn5]

The My Verizon App can show MB instead of KB.  It takes 1000 KB to equal 1 MB, so its just a conversion of measurement terms, but equals the same.  Much like 100 pennies = $1.

[BlueE46]

Yes, I understand that.  I wasn't clear enough.  For example, My Verizon app for iOS showed yesterday's data usage at 440.94 KB whereas the online version of My Verizon / Usage / Data shows yesterdays data usage at 440.94 MB. Same number, different denominator.

[Snn5]

While I would certainly err on the higher side as in MB over KB, I would check my phone's data meter and maybe even have Verizon send a text to me with the data use and compare.  Usually phones come close to matching actual usage in comparison to Verizon's meter.  However, this does sound a bit off and most likely Verizon would have to find a way to make the adjustment on the account side, or the account page.  Check your list of apps that used data for that time period and compare.  Half a GB in a day is kinda high in my opinion, especially if you did not use any apps that suck data, like GPS or video, or any streaming apps.

[BlueE46]

Thanks for the feedback ... I appreciate it.  I'm pretty certain that the usage is in KB as I have a basic plan and track my usage.  The remaining data on my plan is correct across the board (verified on iOS, Web, Text).  The crux of my post is to hope that someone on the Verizon side of the fence sees the post and notes that the online page is incorrect with the MB listing (over KB) and prompts the change.  I'm hesitant to call or chat as I don't believe tier 1 support would take my query seriously and escalate to the proper place.  And since there's no product support email address ...

I'm taking the passive approach and throwing this out there to see if someone will pay attention.  If not, oh well ... at least someone tried.

Thanks again!

[Snn5]

How did you correct this issue?  I didn't see the resolution posted.

[vzw_customer_support]

It's important that you can easily track your usage, BlueE46. We certainly don't want to cause any confusion. Is it possible for you to provide a screen shot of these instances? If you are able to provide a screen shot, please black out any account information including your phone number and name. We can this lift this up for further support.

AndreaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[BlueE46]

Sure ...

From iOS (pardon the scaling, reducing the size distorted quality):

From verizonwireless.com:

Thank you for addressing this!

[Snn5]

Is this prepaid?  Cause I have prepaid and the app and website ALWAYS differ between the MB and KB, with the website generally being correct in that regard, because my app seems to always lag behind in its updating.  I see where the numbers are the same, but it seems that the app is always having some issue keeping consistent and uniform information across all screens.  Mine even shows "remaining" data sometimes and "used" data at other times.

[BlueE46]

Yup - prepaid.  For the most part, I'm happy with the service and My Verizon.  Though, this little glitch has been bugging me.

[Snn5]

OK, being on Prepaid explains a lot.  I have no issues with the PP service, though I do loathe the customer support options available to us.  This is a common glitch and it usually works itself out, but that's why I use my phone's data counter.  It is usually just a little higher than Verizon's reported data use.  Mainly because my Android counts all text and MMS as data, but Verizon doesn't since I have unl texting.

[Snn5]

Oh, and sign up for Auto Pay...1GB extra promo right now.  If you do decide to enroll in AP, check this link first to understand what's next.  Prepaid plan with Auto pay did not add 1GB to my data

[BlueE46]

Don't get me started on Auto Pay ... that's a thread of a different color.  I'm on Auto Pay and the app doesn't count down properly until the additional GB is used   It will reduce the total number of MB and instead of showing X of 2048 MB I will see "0 of 2048," 0 of 1432," etc. until I get to the 1024 mark.  Then it picks up at X of 1024 tracking down to the end of the data ...

[Snn5]

Oh I see.  I had read that it counts down the first data package before showing the add-on data, but so far I have not had this issue.

My Verizon

My Verizon APP

My Phone

My Other APP

See, my data use is still at 0 on the website and the app shows I have used some...about 28MB since the 7th of the month. My phone reports 30MB, but reads data more true to how Verizon reads data.  Which is true. Another app of mine reports almost 40MB, but it reads ALL data in and out.  I use it to stay closer to the safe data use limit.

[vzw_customer_support]

We want to get the proper support you deserve, BlueE46. Please contact our Pre Paid Department at 888-294-6804 for the most efficient assistance. Thanks for your time and patience with us.
YaleK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[BlueE46]

Time, yes ... Patience, I'm not so sure.  I've noted is that there is a discrepancy in the VZW products' ability to represent data usage and asked how one would escalate this to the proper support channels.

Three times Verizon Customer Support has handled this thread.  How difficult is it to provide a response like "Thank you for bringing this to our attention.  I will forward your note along to the product support team."

The proper response to my query is:

The My Verizon online site is not representing pre-paid plan data usage correctly. There is no proper method to escalate this to support.

[Snn5]

You're welcome.