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I BOUGHT RINGBACK TONE BUT IT'S NOT PLAYING

tigirlilly
Newbie
‎10-21-2011 05:06 PM

I went online and bought ringback tone, made sure I clicked 'OK' and that I definately paid for it and the money was taken out of my balance. Anyway when I called my phone to make sure it would play all I can hear is "classical music"!!!!!  So the money was taken out of my balance and I paid for tone I don't have!!!!!!!  Not happy!

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SuzyQ
Community Leader
Community Leader
‎10-22-2011 02:25 AM
You need to log in to your account and "Manage ringback tones" - and set the tone to play the one you purchased rather than the default one you hear now.

You can also call customer service (*611 from your handset) and have them set it up for you.

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SuzyQ
Community Leader
Community Leader
‎10-22-2011 02:25 AM
You need to log in to your account and "Manage ringback tones" - and set the tone to play the one you purchased rather than the default one you hear now.

You can also call customer service (*611 from your handset) and have them set it up for you.
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