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I made an online payment, how do I apply it

tmweaver
Enthusiast - Level 1
‎07-08-2017 08:26 AM

I made a Payment online (actually two), then we ran out of data.  I hoped it would simply start drawing from my balance, but does not. Before, I would call the number and they would fix it.  Now, I cannot get through ON ANY NUMBER.  "we are sorry we cannot connect you at this time." and hangs up.  HELP!!

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vzw_customer_support
Customer Service Rep
‎07-10-2017 08:34 AM

We appreciate your payment and definitely want to make sure this is applied towards your account, tmweaver. We would recommend reaching out to our Prepaid team directly at 888-294-6804 or by dialing *611 and send from your handset. We're confident our Prepaid team will be able to get your account updated.

DanielleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep
‎07-10-2017 08:34 AM

We appreciate your payment and definitely want to make sure this is applied towards your account, tmweaver. We would recommend reaching out to our Prepaid team directly at 888-294-6804 or by dialing *611 and send from your handset. We're confident our Prepaid team will be able to get your account updated.

DanielleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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