My HTC One device (after KK update) stopped receiving any voice calls and since I'm making about a hundred calls a day for my business I had to cancel and switch to TMobile. I thought that selling useless CDMA device will be the worst. BUT Verizon customer support said that my funds are lost. Needless to say I spent like an hour trying to get to talk to representatives and get through a couple of hangs. I had like 42$ available balance and there's no way to refund it! I won't stop and find the way to get paid back! VERIZON, YOU WILL LOSE ALL YOUR CUSTOMERS BY DOING THINGS LIKE THAT!!!
I'm sorry to read it, but if you CANCELLED THE ACCOUNT, there's not account were to look for your money.
BB
I didn't cancelled, I HAD TO switch to TMobile since all HTC One M7 and M8 devices lost voice calling option on Verizon! It's different!
Maybe a little more details. refunds are sent out to closed accounbts with a credit balance on them. Closed accounts with credit balances can also have that credit transfered to another account. So you closed one verizon account switched to tmoblie then came back to verizon?
Ok I reread and understand now you no longer have verizon but you had a credit balance when you left? That can be sent out to you
Verizon also sends out refund checks if you have a credit balance when you close your account
I spent about an hour talking to people from customer care - NOTHING!
not in my case I guess
How can I request that? Could you please provide some details? Thanks
Are you sure you had a credit balance? If your sure there was a credit balance you call custoemr service and they will find your account and they can submitt a request to get a refund IFFFFG you have a refund due
41.90$ available balance, I checked yesterday (right before I ported my # to TMobile).
OHHHHHH I Didnt realize you were a prepaid customers. Usually people who make 100 buisness calls a day on their cell phone dont rely on prepaid phone plans
I do see now where it says this was from a pre pay forum. Woops sorry
No problem
I need somebody official from Verizon to COMPLAIN!
It was my second number (of course I have a contract with AT&T as primary).
Refunds are not sent at all and probably won't be sent. I will stay on T-Mobile and try to sell my CDMA HTC One asap
AT&T for example sent me check with my remaining balance then my iPad was stollen and I had to cancel their service!
There are no refunds on prepaid service.
It's for devices only, I brought my own device and I want my balance money back!
Start a new topic or ask questions in the open forum.
