Is It Possible To Talk To A REAL HUMAN if you are Prepaid?

[cl76179]

I am a new Verizon Prepaid customer, registered for My Verizon online access, found out last night I am not listed AS THE ACCOUNT OWNER, but I am!  Found this out in trying to get free gifts for "Connection Day."  Called 611 this morning, CANNOT SPEAK WITH A REAL PERSON? 

[Cruser2008]

Prepaid accounts actually don't have account owners.

[cl76179]

OK and Thank You, Cruser2008!  Then why did Verizon Wireless send me that useless email and then on the website say they had a gift for me, why waste my time?

[Cruser2008]

For that I don't know, I know that everyone was eligible for free downloads and what not from Amazon and contract customers on the More Everything plan got 1GB of bonus data for 2 bill cycles and non More Everything customers got $10 off a Mophie Juicepack.

[santiagoqa · Accepted solution]

Verizon Prepaid has a customer service line 888-294-6804, they will be able to clarify any question. Now, in Prepaid, there is no Account Owner, that is only for Postpaid (contract) lines.