I switched from a post pay plan to a pre pay plan and was given incorrect information from 5 different Verizon people. I lost all my saved voice mails even though they assured me that I would not. I had them from my husband and nephew who were killed in an extremely traumatic event a little over a year ago. I had not listened to them since that day because it was too painfull, but I wanted to be able to listen to them when I was ready. I have contacted everyone and there is nothing they can do. Verizon never advertised that you could have a company save them to a CD. I would have done that years ago. This is my online chat when I was signing up for the new plan. Everything she told me was incorrect:
<< Chat transcript removed to comply with >>
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Verizon did transfer my number but the 4 people I spoke to last Thursday also said that I would not lose any saved voicemails. They were wrong and I am totally devastated
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