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8.0 update broke my phone!!
sandydog
Member

Since my upgrade my phone will not make or get calls. It shows no network connection! Called Verizon and Motorola and both just said sorry!   Help!

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Re: 8.0 update broke my phone!!
deloused
Sr. Member

Does a factory reset help?

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Re: 8.0 update broke my phone!!
sandydog
Member

No it didn't help. Did a full factory reset with Motorola tech 3 person

and it did nothing

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Re: 8.0 update broke my phone!!
deloused
Sr. Member

Bummer, the other option to try would be a new SIM card

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Re: 8.0 update broke my phone!!
sandydog
Member

When it restarted once it told me to insert the Sim card.. which I already

had it in there??? Maybe---hopfully it will work!?! Thanks! I'll try

it and let u know!

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Re: 8.0 update broke my phone!!
vzw_customer_support
Customer Support

We're very sorry to hear about the trouble with your phone, sandydog. We know it's important to have a working phone, and we're here to help. Were you able to try using the phone with a new SIM card? Please let us know. If you still need one, you can get a free SIM card in any of our company owned locations, or they can be ordered from Customer Service.

 

Eric_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: 8.0 update broke my phone!!
sandydog
Member

Tried the new SIM card ......still don't work

On Jun 25, 2018 5:38 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: 8.0 update broke my phone!!
vzw_customer_support
Customer Support

sandydog,

We can relate to how important it is to have a reliable device. Please describe what happens when you attempt to place a call. Does your signal ever fluctuate?

Kati_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: 8.0 update broke my phone!!
sandydog
Member

There is no signal at all...no signal bars, no nothing

On Wed, Jun 27, 2018, 6:55 PM vzw_customer_support <

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Re: 8.0 update broke my phone!!
vzw_customer_support
Customer Support

Sandydog, it’s so critical to have a working phone at all times.  A private message has been sent to assist you further.

Sean_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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