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All text message deleted and phone constantly freezing after OTA update!
RRUSED
Member

Wondering if anyone else is has this issue on their Moto Z Force? Freezing and lost of text message after the update on in May. Also my last backup on the verizon cloud seems to have deleted itself.....

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Re: All text message deleted and phone constantly freezing after OTA update!
vzw_customer_support
Customer Support

RRUSED,

Help is here! A software update is supposed to enhance the phone, not hinder. Let’s make sure we get your phone working like a well oiled machine once again. If you don’t mind, we will discuss the lost texts first & then move onto the freezing trouble.  Can you please tell me more about the texts that have disappeared? What content in the Verizon Cloud do you have selected to back up?

AliciaS_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: All text message deleted and phone constantly freezing after OTA update!
RRUSED
Member

Once the update finished my phone restarted and I let it sit for about 10 minutes to make sure everything was good period I went to send a text message and the entire thing was blank roughly 13000 text messages gone. Then I thought not a big deal I have the backup turned on logged in to do the backup it said the last backup was April 22nd with around 11000 text messages. I hit restore it took about 20 minutes nothing was restored. Then I logged out and logged back in and it said I had zero text messages backed up.

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Re: All text message deleted and phone constantly freezing after OTA update!
RRUSED
Member

Soooo now my screen is going in and out like tv fuzz....Worst update ever!!!

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Re: All text message deleted and phone constantly freezing after OTA update!
vzw_customer_support
Customer Support

We certainly want to make sure that your device is working properly, Rrused.  I am reaching out to you regarding your device concerns via a private message. I look forward hearing back from you.

AdamB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others

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