Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Black Screen
GucciTae
Member

I recently updated my phone and it updated for about 10 minutes then it stopped and showed a black screen with n/a in the left corner. I've tried charging it, powering it off, factory resetting it, taking the battery out, but it still shows the black screen with the n/a in the corner. When I try to factory reset it, it shows a red message that reads, "Start up failed. Your device didn't start up successfully. Use the software repair assistant on computer to repair your device." It also says linux boot up failed. I'm not sure what to do anymore. Someone please help!!

0 Likes
Re: Black Screen
acraftylady2
Sr. Member

You didn't say what brand and model phone.  What happened when you tried the software assistant on the computer?

0 Likes
Re: Black Screen
vzw_customer_support
Customer Support

We want this black screens issue resolved ASAP.  A private message has been sent to assist you further.-Sean

0 Likes