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Can't get my PC to connect to my Moto Z 2 hotspot can you please help me.
Wdmbroidery
Member

I've tried everything I can to get my PC to connect to my Moto Z 2 hotspot. It is very important to me to get this up and running.

Anyone know how to fix this?

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Re: Can't get my PC to connect to my Moto Z 2 hotspot can you please help me.
vzw_customer_support
Customer Support

Wdmbroidery, making sure you are able to connect your device mobile hot spot to your PC is a priority. Allow us to further investigate the details. Can you please let us know if you have ever been able to connect your mobile hot spot to your PC? Also, are you receiving any error messages on your device or PC when trying to connect? Please follow this link for your mobile hot spot set up instructions http://vz.to/2y8YK5S. Also, please follow this link http://vz.to/2xs3P5C to review your mobile hot spot settings.

 

SylviaT_VZW

 

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Re: Can't get my PC to connect to my Moto Z 2 hotspot can you please help me.
Ann154
Super User
Super User

Which frequency is the hotspot on the phone broadcasting on? 2.4 GHz or 5 GHz? The computer might only be able to see the 2.4 GHz Wi-Fi signal.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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