Wdmbroidery, making sure you are able to connect your device mobile hot spot to your PC is a priority. Allow us to further investigate the details. Can you please let us know if you have ever been able to connect your mobile hot spot to your PC? Also, are you receiving any error messages on your device or PC when trying to connect? Please follow this link for your mobile hot spot set up instructions http://vz.to/2y8YK5S. Also, please follow this link http://vz.to/2xs3P5C to review your mobile hot spot settings.
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Which frequency is the hotspot on the phone broadcasting on? 2.4 GHz or 5 GHz? The computer might only be able to see the 2.4 GHz Wi-Fi signal.
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