Cannot Transfer data from Z Force to Computer

[WARDSCHENK]

I no longer have a pull down menu available to select what kind of files to transfer when I plug my Moto Z Force into my computer. I used to be able to do this, but it is no longer there. My computer will charge the phone but not acknowledge that the phone is plugged in.

[Ann154]

Are you using the USB cable that came with the phone?

[vzw_customer_support]

WARDSCHENK, being able to transfer files from the phone to a computer is a nice convenience, and we are here to help provide a solution. Ann154 asked a great question about ensuring you are using the USB cable that came with the phone. In addition, have you tried plugging the phone into a different USB port on the computer, if available to check if you get a different response? Please go to settings, select system updates and check for a system update to ensure the phone has the current software. Here is a web page showing all the steps for moving files from the phone to a computer to ensure the correct process is being used.

http://spr.ly/6589DT54X
DavidC_VZW
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