Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Custom Ringtones on Moto Play Z-repeat too soon

Just received our new Moto Z Play. We loaded a few custom ringtones and in the list when you choose them they play fully. However when someone calls the play for 5-7 seconds and then repeat prematurely.

Android 7.1.1

Any ideas to fix this...have tried everything- used wav, ogg, and mp3 files and all do the same

Labels (1)
Re: Custom Ringtones on Moto Play Z-repeat too soon
Customer Support

I like to be sure that I know it's my phone ringing when it does. So the custom ring tones certainly help. Where did you download these from?



Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!