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Data Usage
ourplace
Member

My phone is telling me that I have no data left but when I check my Verizon account I have data left. I can't get on the Internet or nething.

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Re: Data Usage
mama23dogs

Do you have data saver limits set to “on” on your phone?

 

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Re: Data Usage
bearone21
Leader

call cs, 1.800.922.0204

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Re: Data Usage
ourplace
Member

YES

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Re: Data Usage
mama23dogs

If you have data saver on in settings on your phone, it shuts off data where you placed your cap.  Has nothing to do with Verizon.  Fix your settings

To be clear, ON YOUR PHONE, in settings, connections mobile data, data saver

 

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Re: Data Usage
vzw_customer_support
Customer Support

ourplace, I understand how your device showing that you have no data does cause a bit of some concern. Let's work to get to the bottom of this. I want you to start by turning off your Wi-Fi. With your Wi-Fi disabled are you having issues accessing the internet? If so please check if you have any data limits set on your device. You can check by going to settings>network&internet>data usage>limit. Let me know what you find. 

JustinB_VZW

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Re: Data Usage
ourplace
Member

Everything is working now thanks.

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