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Droid not switching back to wifi automatically
kennydsch
Member

Have three phones on account. Two are Droids, one is Samsung. They are used mostly at home so we keep them on wi fi usage as the owners watch a lot videos. However, and this is the second time this has happened, if the Droids leave the wi fi connection and switch to verizon tower, when they return to the wi fi zone, they do not switch back. The samsung does. Now I have to monitor the two phones for 12 days. Took all our regular data plus our build up of carryover. UGH. Any recommendations on how to fix this issue? 

 

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Re: Droid not switching back to wifi automatically
vzw_customer_support
Customer Support

Thank you so much for taking the time to contact us regarding the WiFi connection on the Moto Z Droid devices not connecting to WiFi again once you return to the WiFi area. We understand how this would concern you if you want to save your data allowance. When did this initially start? Was there a software update or an app that may have been added when this began? Can you check to see if this setting http://spr.ly/6604E5yO0 is enabled on the Moto Z Droid? 

 

TamaraH_VZW

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Re: Droid not switching back to wifi automatically
bearone21
Leader

are they older phones?

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