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Error message: Unfortunately, System UI has stopped working.
SARGE_1104
Member

I just got a new phone (Moto Z) in the mail last night and when I was updating my accounts and the apps, I got an error message that said "Unfortunately, System UI has stopped working."  Prior to this it was having issues activating my devise, so I just did a factory reset last night and it fixed the issue.  Today, I actually was able to switch over and activate my phone.  Things were working and loading fine.  The phone was updating some of the apps again.  Now I have the same error, and cannot access my phone at all.  When I click, "ok", it just keeps repeating the same error and will not let me get to another screen.  HELP!  Very upset that I have to deal with this [Removed] with a new phone....

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Re: Error message: Unfortunately, System UI has stopped working.
vzw_customer_support
Customer Support

SARGE_1104, we completely understand wanting to stop this error from causing anymore trouble. Let’s gather some additional information so we can get it resolved. With the error message stuck on the screen, are you able to do anything on the phone like powering it off and on? If you are able to power it off/on, please place the phone in Safe Mode and see if the issue continues. Here are the steps to help turn on Safe Mode http://vz.to/2ts7CC2

StevenM_VZW

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Re: Error message: Unfortunately, System UI has stopped working.
Montaigo
Member

I am having this issue with my LG G4. I tried starting it in safe mode but still couldn't do anything because of the message that just keeps repeating.

 

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Re: Error message: Unfortunately, System UI has stopped working.
vzw_customer_support
Customer Support

Montaigo, 

 

Having the ability to use your phone without trouble is important so we're sorry to learn that you're experiencing this issue. When did you begin getting the error message on your G4? What changes(new apps, software updates, etc.) were made to your phone before it began? How soon after restarting the phone does the error appear?

 

 

ShawnteJ_VZW

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