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Extremely poor cell service
vWonderv
Member

I bought a moto g6 play recently and it was doing well until it recently updated and now I am getting 1x signal to no signal at all. Is there a way to fix this? 

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Re: Extremely poor cell service
bearone21
Leader

monthly update or system update?

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Re: Extremely poor cell service
vWonderv
Member

I'm guessing both because it did a system update and a security update.

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Re: Extremely poor cell service
vzw_customer_support
Customer Support

We understand your concern, vWonderv. WHat Software Version are you on now?

LauraL_VZW

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Re: Extremely poor cell service
vzw_customer_support
Customer Support

vWonderv, thank you for the information you provided. Having the latest software on your phone improves the performance of your apps and your device. We apologize that this did not happen after the update. Don't worry. We are confident that we will get your phone back on track. Please make sure that the HD Voice setting is on. https://www.verizonwireless.com/support/knowledge-base-217949/ If the issue with your phone persists, please reset the Network Settings on your phone. Wi-Fi network passwords will be removed as well as any Bluetooth devices that are paired with your device. https://www.verizonwireless.com/support/knowledge-base-207291/ If for any reason the issue you are having is not resolved, please let us know. 

 

JacobV_VZW

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